after update, can no longer access email

Let's help you gain access to your email, @Carolsivadge!

It's possible that you may need to create a new secure mail key. Sometimes, new software updates can contribute to sign-in issues for certain apps such including various email platforms. It's possible the update caused an error with the secure mail key for your app. We recommend deleting the one you have set up (if you have one), and creating a new one by following these steps: 

1. Go to your myAT&T Profile. Sign in, if asked.
2. Scroll to My linked accounts, select the email account that needs a secure mail key.
3. Scroll to Secure mail key, select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can always create new secure mail keys.
8. Select OK.
9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

Good to know: Each device you use to access your email will have its own secure mail key.

There's a couple more details we'd like to know:

• Can you access your email via Currently? This can help to determine if the issue is more widespread than the platform you use on your phone. 
• What platform do you typically use to access your email (Outlook, Apple Mail, Currently, Etc.)? Knowing this can help to ensure that we are sharing the most accurate troubleshooting steps for the specific app/website that you use. 

We look forward to hearing back from you!

Lacey, AT&T Community Specialist