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Stress27's profile

New Member

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1 Message

Saturday, March 4th, 2023 8:27 AM

account won't let me login

Account says to wait 1 hour to login.

Accepted Solution

Official Solution

Community Support

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232.4K Messages

1 year ago

Let's get you back into your account, @Stress27!

 

If after the hour wait, you are still unable to access your account, go ahead and try resetting the password. This re-syncs your account in our system and can alleviate issues such as what you are experiencing.

 

These are the steps to reset your password:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Let us know if this helps! If not, we can invite you into a direct message to see what can be done from our end.

 

CalebP, AT&T community Specialist 

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