AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need to update email settings?
ktmlhurry's profile

New Member

 • 

2 Messages

Sat, Oct 1, 2022 5:21 PM

account login difficulty and Care Code 205.2 {LU003}, have to reset password every day

Every time I go to login into my ATT account at www.att.net to check e-mail, I get a screen saying multiple attempts have erroneously been made to login so the password has been suspended, and it gives me a Care Code 205.2 {LU003} with the message.  This happens every day.  I have called Customer Support twice and get a run-around.  This happens on different computers, and with different browsers being used to access the www.att.net or att.com web pages.  Is this perhaps a computer hacker program pinging my login every day, trying to hit the password or a DoS type attack?  Or, as I more suspect, is there something funky with the ATT software?  I can reset my password each time, using the "forgot my password" link and then get into my e-mail account, but it's a major pain and I would like to resolve this.  I don't want to cancel or abandon my "[email scrubbed]" e-mail address I've been using for years but I'm close to doing so, given two very lengthy calls to Customer Support without any resolution being provided. Thanks for any comments that can be provided.

New Member

 • 

2 Messages

2 months ago

Ok, so I found the forum thread about Care Code 205.2 so will go through that for the info already available. My bad, I should have done so before posting, but I guess I assumed that ATT Customer Support would have been forthcoming with me, if there was known info and they were not. I shouldn't have had to join the community forum IMO, to get info but in this day and age, I guess it's up to the end user to help themselves...

tonydi

ACE - Guru

 • 

8.5K Messages

2 months ago

Hey, this has only been an issue since last October.  You expect Customer "Support" to have gotten the word so quickly?  🙄

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.