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nancyellenanderson's profile

1 Message

Wednesday, November 29th, 2023 8:18 PM

Accessing email account of deceased email user

What is the process to get the password reset for an email user who has died and who didn't leave his email password anywhere?  Bills, etc. are continuing to be sent to the email address.  

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231.4K Messages

5 months ago


Hello @nancyellenanderson!


We hear you, and happy to assist you!


To take a deeper look into this situation, we'd need to move this conversation into a DM.

I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.


Looking forward to connect with you.


Thank you for contacting AT&T Community Forum.

Nina, AT&T Community Forum Specialist.


3 Messages

3 months ago

I have this same problem -- and it's been several years since my mother's passing (2015).  If possible I'd like to have access to her email before I close the account.  But I have no password or her old phone.  Could someone help me?

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