Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need to update email settings?
epearson89's profile

New Member


1 Message

Thursday, October 20th, 2022 6:27 PM

Accessing email account of deceased family member

My grandmother passed away in June of 2022 and I am having trouble accessing her email account, as I do not know her password or security question answers in order to reset the password.

I have her old iPhone which I am attempting to reset, but cannot do without access to her email address since it is tied to her apple ID. 

I have a copy of her death certificate. How would I be able to gain access to her email account?

Community Support


232.3K Messages

2 years ago

We sympathize with you on the passing of your grandmother, @epearson89. We understand that having access to her email will help you reset the password and Iphone.


Let us look into accessing your grandmother email account together.


In order to continue, we'll need to speak privately. Please meet us in a DM by using the direct message inbox icon in the top right corner of the screen.


We'll be messaging you there shortly.


Olajide, AT&T Community Specialist

2 Messages

9 months ago

Hello, I need to access my father's email account, who has passed away recently. I have his phone and ipads, but don't know his security questions so having trouble. I do have the death certificate. Who can I contact to help me gain access please? Thanks you so much. He has an email address. @ATTHelp 


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.