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Need to update email settings?
A

New Member

 • 

6 Messages

Sunday, August 15th, 2021 8:22 PM

3 weeks old yahoo email disappears

after couple of weeks my email disappears in other word if i am looking for email that was send couple of months ago

impossible went to setting no use

how long should or can hold the emails before being deleted manually

ATTHelp

Community Support

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207.6K Messages

1 year ago

We'd be happy to help you with your email, @anwar.

 

We need more information so we can work on a solution:

  • The emails are disappearing from your Sent folder, correct?
  • What mail client are you using? There may be some settings you need to change, but we need to know what mail client you're using so we can find the right steps.

We'll be awaiting your response.
 
Aminah, AT&T Community Specialist

New Member

 • 

6 Messages

1 year ago

in the inbox it disappears 

right now the last email is july 1

everything else disappear 

it does not show in the trash either 



ATTHelp

Community Support

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207.6K Messages

1 year ago

Let's make sure your emails stop disappearing, @anwar

 

Some email clients delete old emails over time. You may want to try changing your client settings to make sure they're not being deleted. You'll find instructions where it says Change your email client settings

 

Please try that and let us know if that setting is enabled! 

 

Raiden, AT&T Community Specialist 

New Member

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6 Messages

1 year ago

to be on the same page i am on the desktop and looking at yahoo mail on the right hand side it says setting nowhere it says change your email client setting

Device name DESKTOP-4EU52RG
Processor AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G      3.10 GHz
Installed RAM 8.00 GB (7.45 GB usable)
Device ID 71F32464-7E39-4206-9D0E-E19CAC1AEBD4
Product ID 00325-96353-91430-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

ATTHelp

Community Support

 • 

207.6K Messages

1 year ago

@anwar If the messages aren't in any other folder, you'll want to submit a request to have them recovered.

 

Keep us posted!

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

1 year ago

those are the basic steps they can recover only last 7 days

my question what is the default for the messages to stay in the yahoo mailbox

and how to change the number of days or month you can keep mail in the mailbox

ATTHelp

Community Support

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207.6K Messages

1 year ago

@anwar Since the mail disappeared and wasn't sent to your trash folder, requesting a recovery is the best way to try to get it back, even though you can only recover mail from the last 7 days.

 

If you're using the POP email server, you'll need to switch to IMAP to make sure your emails stay on the server. Yahoo doesn't provide an option to change how long email is available in your inbox, and by default, the POP server deletes older emails.

 

Go to your account settings in Yahoo and make sure the incoming server is imap.mail.att.net and the outgoing server is smtp.mail.att.net.

 

We also suggest that you check your email on a different device to see if the messages are missing there as well. If they are, it's because of the POP server.

 

Keep us posted.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

1 year ago

Import Yahoo to PST file format with the help of the safe and secure Yahoo Backup Software. This software is capable to create the complete backup from Yahoo account to outlook PST format. This software is completely free from any type of risk. It allows users to import Yahoo emails to PST without losing a bit if information. 

Visit at  : https://www.osttopstapp.com/yahoo-backup.html

(edited)

New Member

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2 Messages

2 months ago

Help ! I have exactly the same problem. Emails in the Inbox of my ATT account (Yahoo hosted), disappear automatically after 10 days. They are not in Deleted or Trash, or anywhere.   I have had to ask for 7 day recovery five times and the process keeps happening. There is nothing in Yahoo Settings or ATT Settings that let me adjust anything or tell me what type of server is being used. Everything was fine for years and it just started up about 6 months ago. How do I fix it ?

Glider60068

tonydi

ACE - Guru

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9.6K Messages

2 months ago

I'm moving this thread to the Email forum.

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