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AT&T related help: Resolve email issues



ejthom's profile

3 Messages

Wednesday, May 1st, 2024 1:22 PM

2FA Issues

I have both @bellsouth.net and @yahoo.com email addresses. I have recently been required to use 2FA to access my account. I did not enable 2FA - it seems to have been activated without my knowledge. The phone number associated with my account is a Google Voice number. Apparently the ATT 2FA cannot send the 2FA code to a Google Voice number. When I go to att.com to try and access my account and profile, I'm routed to DirectTV. Every attempt to go directly and sign in to ATT to update my profile now encounters the same 2FA request that does not work, and the "Try another way" option simply returns me to the 2FA screen. I've had @yahoo and @bellsouth email accounts for a VERY long time. If I can't get this corrected, I'll be moving everything over to a new address. PLEASE DO NOT SEND ME INSTRUCTIONS ON HOW TO OVERCOME THIS OBSTACLE ON MY YAHOO OR BELLSOUTH EMAIL ADDRESS! I'll need to see any resolution here.

Community Support

 • 

232.7K Messages

1 month ago

Thanks for reaching us @ejthom.

We understand your concern regarding 2-Factor Authentication. Let's get the help you need.

To begin with, we'd recommend that you follow below steps to update the number:

  1. Access att.com and select the Person icon from the upper, right-hand corner.
  2. Click View Profile > Contact Info > Phone tab. 
  3. Edit the myAT&T Wireless Number.
  4. Update the wireless number with a valid AT&T contact cell number.
    • You must complete the device validation and the contact number must age 30 days before it's eligible to receive the verification code.
    • The myAT&T Wireless Number has to be aged 30 days before it is an option for Trusted Sign In (2FA) verification.
    • You can only assign your wireless number to one user ID. If your wireless number is already assigned to an ID, delete it from that ID before you can assign it to a different ID.
    • The assigned wireless number must be an AT&T wireless number; it can't be the phone number for Digital Phone, Landline Home Phone, or AT&T PREPAID.

Let us know how it goes. We're here to help!

Thank you.
David, AT&T Community Specialist.

3 Messages

1 month ago

I'm not an AT&T wireless customer. In order to even access my profile on the att.com site, I have to sign in. In order to sign in, it wants me to complete 2FA which sends a code that cannot be received. Thus I'm stuck in an endless loop.

Community Support

 • 

232.7K Messages

1 month ago

Hi @ejthom, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
 
Thank you for contacting AT&T Community Forums.
Mike, AT&T Community Specialist

14 Messages

1 month ago

I'm in the same boat as you. Due to disabilities (Parkinson's Disease and vision impairments) I'm unable to even use a cell phone. I use a closed caption phone.

AT&T needs to comply with ADA guidelines and provide alternate methodologies if they're keen on enforcing 2FA. It riles me to no end when companies fail to recognize that not everyone has a cell phone (1/3 of seniors do not). AT&T must fix this ASAP.

All major browsers now fully support security keys, such as Yubi, for 2FA. In fact this is what financial institutions use as an option for online banking.

FCC fines carriers $200 million for illegally sharing user location

AT&T faces (Edited per community guidelines) over data breach affecting 73 million customers

(edited)

3 Messages

1 month ago

I'm not an AT&T customer. I was a BellSouth customer a long time ago which is why I have a BellSouth.net email address. When I left BellSouth, my email address was left intact. When AT&T took over BellSouth and acquired Yahoo, both of my email addresses fell into AT&T's world. For some reason I'm routed to DirectTV when I try to access my account through the AT&T site. I never had DirectTV, but since I'm directed there I updated my phone number there. The 2FA process still accesses some other account profile since the phone number shown is still my Google Voice number that can't be used by AT&T's 2FA.

14 Messages

1 month ago

DirectTV ????

I'm not an ATT paying customer either. When the Bell companies were broken up, the accounts belonging to people like us were tossed around like a football. I had a worldnet address before att.net, but can't recall what it was prior.

I think we're in a tough position through no fault of our own. I get asked to enter my ATT mobile phone number or account info which I don't have. But DirectTV?

There has to be a large number of people in the same situation who want to retain the same address they've had for decades, but are now in a sort of no man's land. Then again, maybe they've moved on or passed away.

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