Need to update email settings?
patdmoose's profile

New Member

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4 Messages

Friday, January 20th, 2023 4:09 PM

very old flash.net email addresses

My wife and I have been using our flash.net emails for years.  

A month ago, or maybe longer, I received an email from ATT asking me to confirm my contact info.  The information was correct and I confirmed it.  Yesterday, I received an email from ATT stating:  Youe email account is outdated as of January 19th.  To re-update follow the link "Click here for update"  After clicking the link and signing in, I am taken to a support page.  There are no links for the re-update that was requested, and searches yield nothing.  Is ATT discontinuing our email addresses which are being used across 100s of sites?

Accepted Solution

Official Solution

Community Support

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229.6K Messages

1 year ago

We want to help clear this up, @patdmoose!

 

Thanks to @tonydi and @JefferMC for the information you've both shared. 

 

We've got a helpful article on how to identify fake AT&T emails, along with steps to report and delete the suspicious emails. 

 

We can confirm that the email about updating your recovery options is legitimate.

 

You'll want to follow the steps to update your contact email and assigning a wireless number to your user ID. This is necessary, because if you ever get locked out of your email without recovery options set up, you may not get back in. 

 

Please let us know if you have any other questions!

 

Lacey, AT&T Community Specialist 

ACE - Guru

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9.9K Messages

1 year ago

😱

Those emails were PHISHING scams designed to steal your login info (and anything else you gave them).

First, change your email password.

Then if you use that same password for any other online website, go change it there too.  Make a unique password for every single site, never re-use one.

New Member

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4 Messages

1 year ago

OK  Then why did I not get a response when i forwarded the first email to abuse@att.net?  And, why does Norton show the website I went to thru the link as a SAFE site controlled by ATT?

And, I didn't get an answer to the question about ATT continuing support for old domains like flash.net 

ACE - Expert

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34.3K Messages

1 year ago

AT&T has not announced any intent to discontinue flash.net, or any other consumer e-mail domain that they control.

You didn't get an answer from abuse@att.net because they get thousands of emails a day and can't respond to them.  I can't answer for what Norton does or does not mark as safe.  But he e-mails, as you describe them, sound exactly like phishing e-mails I've seen many times.  If you haven't deleted the e-mails, post them in a reply.

ACE - Guru

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9.9K Messages

1 year ago

Actually, I misspoke.  The first email was probably legit (depends on exactly what you got).  AT&T sent out emails asking user to update/verify recovery info beginning about that time.

The emails that say you are going to lose your account by such and such a date if you don't follow the instructions are definitely malicious. 

It takes a few days for the security companies for sites like these to show up on their radar.  That's why these hackers change the web address frequently, always staying one step ahead.

New Member

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4 Messages

1 year ago

Here are the 2 emails mentioned in the abibe thread

ACE - Expert

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34.3K Messages

1 year ago

The top one is a phishing e-mail, the bottom one is, unfortunately, legit.

New Member

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4 Messages

1 year ago

Thank you everyone for your input on this. I responded to the legitimate email, but didn't on the phishing email.  I did change my password, just to be sure. Sorry it took me so long to get the screenshots posted. The legitimate email had been deleted on my phone, but was still on my PC

Community Support

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229.6K Messages

1 year ago

Thank you for sharing that update with us, patdmoose! 

 

We're glad to hear that you were able to update your recovery options and that you didn't respond to the fake email.

 

Please feel free to reach back out if you need any help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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