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381j's profile

New Member

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7 Messages

Friday, June 17th, 2022 7:44 PM

some of my inbox emails are encrypted and others are fine

Some of my SBCGlobal.net email notices are coming to me encripted, while others are not.  I do not know how it correct this issue. All the help tabs tell me to find account settings to fix, but those options are not available on my settings.  I have AT&T internet.

ACE - Guru

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9.9K Messages

1 year ago

I included that picture in my last post to show where the info is. 

What browser are you using?

New Member

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7 Messages

1 year ago

I have no idea how to answer properly, I open my computer in the MSN app.  When I go to the start menu, I select email, all that appears is Inbox-SBCglobal.net  If it is a formatting issue, can I fix that??

ACE - Guru

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9.9K Messages

1 year ago

Wow, I don't know exactly what sort of setup you have there.  Except for many years ago, I don't think there's a MSN app for computers any more.

How old is your computer?

Regardless, if the email is not formatted correctly that's on the sender's side, not anything you can control. 

Definitely try what ATTHelp CalebP suggested.  Open a web browser and go to www.currently.com and enter your login info for your sbcglobal account.  Open that same BB&B email and see if it's corrupted there too.

New Member

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7 Messages

1 year ago

This is another copy of an email from Belk, I copied the bottom

Date: Sat, 18 Jun 2022 13:07:02 -0600

List-Unsubscribe: <https://click.belkemail.com/subscription_center.aspx?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJtaWQiOiIxMDk3MjAxNiIsInMiOiIyMDY5NTk0OTMiLCJsaWQiOiIzOTYwNDk3NiIsImoiOiI4MDc2OTk4MiIsImpiIjoiMjMwNTEiLCJkIjoiMTAxNTkifQ.ZqNz2sOyH5gu21WJyxC2WLrtFszNXrahWNRvXACLqIs>, <mailto:[email scrubbed]>

List-Unsubscribe-Post: List-Unsubscribe=One-Click

x-CSA-Compliance-Source: SFMC

MIME-Version: 1.0

Reply-To: "Belk Stores" <[email scrubbed]>

List-ID: <10971914.xt.local>

X-CSA-Complaints: [email scrubbed]

X-SFMC-Stack: 1

x-job: 10972016_80769982

Message-ID: <[email scrubbed]>

Content-Type: text/html;

                charset="us-ascii"

Content-Transfer-Encoding: 7bit

Content-Length: 84232

(edited)

ACE - Guru

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9.9K Messages

1 year ago

That looks to be a different issue, one that other sbcglobal users are reporting. 

There's no known fix for this problem at this time. 

Community Support

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225K Messages

1 year ago

Hi, @381j!

 

We sent you a DM! Look for the notification in the upper portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

why are some of my emails coming in like this??

<head>

    <meta charset="UTF-8">

    <meta http-equiv="X-UA-Compatible" content="IE=edge">

    <meta name="viewport" content="width=device-width, initial-scale=1">

    <title>Authentisign</title>

    <style type="text/css">

        p {

    margin: 10px 0;

    padding: 0;

}

 

table {

    border-collapse: collapse;

}

 

h1, h2, h3, h4, h5, h6 {

    ;

    margin: 0;

    padding: 0;

}

i can view and open attachments from my phone but not my computer.

Community Support

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225K Messages

1 year ago

We're here to help get your email working properly, @Apprzr50.

 

If you're having problems with emails not loading correctly, you may want to try some troubleshooting steps to see if that fixes the issue. Here's a few things you can do:

  • If you're not already, try signing in using Currently directly instead of using an app. This will help determine whether the issue is with your account directly or not.
  • Clear Cache and Cookies - A very common fix.

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it.

  • Test signing in to your webmail using another browser.

  • Disable browser tools or add-ons - varies by device and browser.

  • Disable your firewall - varies by device and browser.

If you're still having email issues after that, please let us know and we'll be more than happy to see what other options we can provide.

 

We look forward to hearing back from you!

 

Jarod, AT&T Community Specialist

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