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march1980's profile
march1980
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Teacher

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16 Messages

Sat, Aug 13, 2022 11:40 PM

Sent emails no longer in Sent Folder

As of a few hours ago, all of the sent emails have disappeared from my Outlook Sent Folder. They are not in trash or any other folder. Any way to get these back?

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

Are you connecting to your Yahoo/AT&T email account with POP3 or IMAP?

If IMAP, log into the web interface using www.currently.com.  Are they in the Send Folder on the web?

If you're using POP3 then this may not be a Yahoo/AT&T issue.  Outlook has a way of "accidentally" (I say that because my clients swear they've never did anything to cause it 🙄) changing a View setting or filter so that it just hides the emails until you correct that setting.

march1980

Teacher

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16 Messages

2 m مضت

Using IMAP. Sent emails are not in Sent Folder via web interface or Outlook which I normally use. Checked View Settings as well. Since not in any other folder or Trash, I'm in that group that swears I did nothing to cause this. They just disappeared; some are a week old while many are several months old but still valuable to me.

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

Ugg, that blows. 

If this were any other email service than Yahoo, I'd chalk it up to the Jenga stack that is Outlook.  But Yahoo is probably more flaky so it's hard to pinpoint which end smoked the emails and then the sync duplicated that on the other end. I guess it really doesn't matter who is at fault at this point.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

We're here to help you view your e-mails, @march1980!


Since your e-mails aren't showing on our Currently website either, we would like to invite you to a Direct Message to further assist you.

 

Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message.

 
Looking forward to talking with you!                                                                                

Donovan, AT&T Community Specialist

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