Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need to update email settings?
nt2747's profile

New Member

 • 

3 Messages

Thursday, December 1st, 2022 10:50 PM

Pacbell.net email stopped working

I’m a pacbell.net user and I use MS outlook. All my old email and folders have disappeared and on new emails I only have a few from July 2022. I also had this email on my iPhone and it stopped working when I got a new iPhone this year. How can I fix this?

Accepted Solution

Official Solution

Community Support

 • 

232.7K Messages

2 years ago

We have a guide you can use for setting up non-AT&T email on your mobile device, nt2747.

 

Visit the guide and click the 'Go' button under Setting up email on your smart devices at the top of the article.

 

Let us know if you have any other questions.

 

Aminah, AT&T Community Specialist

New Member

 • 

3 Messages

2 years ago

Is there a number I can call for support with a live person?

Community Support

 • 

232.7K Messages

2 years ago

Hi nt2747, we'd be glad to assist you with your email.

 

We recommend using the following troubleshooting options from the 3rd Party Mailbox- (Outlook, Apple Mail, Mozilla Thunderbird) section of our Login and Email Solutions guide:

  • Test using webmail. If you're able to sign in to your email via the web, the issue points to the app or mailbox you're using. We recommend using Currently, as it's the official platform for AT&T Mail.

  • Mailboxes. We recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild your mailbox profile. In some instances, rebuilding the profile fixes some issues. You may lose email doing this!

  • Change your settings from POP to IMAP.

  • You may need to update your client to work with OAuth. You'll find step-by-step solutions on our Client Setup Page.

One thing to keep in mind is that AT&T does not officially support or troubleshoot mailboxes/clients like Outlook, so you'll also want to contact the MS Outlook support team for additional assistance.

 

If you need help with anything else, just let us know.

 

Aminah, AT&T Commuinty Specialist

New Member

 • 

3 Messages

2 years ago

How then do I get my yahoo account on my iphone? It acts like it doesn’t recognize the email address at all. Let alone my password. So somewhere I can check to make sure the email address is still active?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.