Need to update email settings?
bobbimcwilliams's profile

New Member

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3 Messages

Wednesday, November 23rd, 2022 8:09 PM

Not receiving some emails

For some reason, when I need to reset a password at sites like Sams Club, Video School, Facebook it tells me it sent me an email to reset, but I never receive that email. I have checked ALL my email folders and it's not there.

ATTHelp

Community Support

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207.2K Messages

2 months ago

We're here to assist with you not being able to receive emails, @bobbimcwilliams!

 

First, we recommend clearing your browser's cache and cookies. This can clear any browser settings that may be interfering with your email. Using the aforementioned link, you can locate the steps for your respective browser and device.

 

Also, are you using Currently to access your email? This is the email program we own and can troubleshoot the best.

 

We look forward to hearing from you!

 

CalebP, AT&T Community Specialist 

New Member

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3 Messages

2 months ago

I cleared my cache and cookies and still having issue. And yes I have also tried using “Currently” to check my emails. I have a friend that is having the same issue. 

ATTHelp

Community Support

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207.2K Messages

2 months ago

Thanks for sharing that information with us @bobbimcwilliams.

 

We'd suggest checking out the information on getting AT&T Mail postmaster help. They'll be able to further assist you with the emails that you haven't been able to receive from the various senders.

 

Please reach back out to us if you have any further questions. Thanks for contacting the AT&T Community Forums.

 

Robert, AT&T Community Specialist

New Member

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3 Messages

2 months ago

No help there either. Probably just easier to switch to a gmail account. 

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