Need to update email settings?
Phonsiee's profile

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1 Message

Thursday, April 27th, 2023 6:29 PM

My Email is going to the Trash Bin

My incoming mail is going to the Trash Bin.  

Accepted Solution

Official Solution

Community Support


229.8K Messages

10 months ago

We're here to help you get to the bottom of why your incoming mail is going to the trash, @Phonsiee


We recommend you use these steps to check if any filters have been applied to direct your incoming mail to the trash folder:

  1. Select the gear Gear icon and then More Settings.
  2. Choose Filters.
  3. Select Add to create a filter.
  4. Enter the conditions for your filter and then select Save.

You'll perform these steps when accessing your email through Currently as this is our official email webpage.


Along with that, can you let us know how you access your email normally? Dpeending if it's something like Outlook or Apple mail, we may need to alter our troubleshooting for you.


We look forward to hearing if these steps helped!


CalebP, AT&T Community Specialist 

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