Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need to update email settings?
fire4222's profile

8 Messages

Thursday, April 4th, 2024 12:44 AM

MMS to text not working-again

Once again, we can't send MMS to text messages. This is happening with different PC's, different ISP's, different phones on different carriers. The email is always the same. There is never an error message returned and the receiving devices never receive a thing. Once in a while it will send a message, sometimes very slowly (1-2 hours). Every time I post something about this, the problem seems to resolve for a day or two. The attachments seem to make no difference.

Community Support

 • 

232.3K Messages

2 months ago

Hello fire4222, we're here to help you get your MMS and texts working.

 

Try these troubleshooting tips:

  • Restart your device. In some instances it may just be cached information, and restarting the device can resolve your text messaging trend.
  • Turn Wi-Fi off. Make sure mobile (cellular) data is enabled and that you can browse the web. Then try again.
  • Be sure messaging is on.
    • iOS devices: Go to Settings, then Message, and turn iMessage off and back on.
    • Android devices: Go to Settings, then Advanced Messaging, and turn Advanced Messaging off and back on.
  • Check your device's memory storage. If it's full, messages may not come through. Clear storage from the messenger app. Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.
  • Add +1 (the country code) before the 10-digit phone number for all your contacts in the U.S. This makes sure you can text them if you're out of the country.

Lastly, try resetting the network settings to refresh connection to the network. Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. 

 

Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.

 

Let us know if this information helps. Reach back out to us if you have any other questions.

 

Thank you for visiting the AT&T Community Forums.

 

David, AT&T Community Specialist.

8 Messages

2 months ago

Like every other time before, texts have been going through with no problem, today. This is a gateway problem. There are too many user devices involved here to have all suffer the problems suggested above. There are different PC's, different email accounts (all AT&T), different ISP's, Android devices, IOS devices. When it doesn't work, nothing works. When it does work, everything works. I'm not changing a thing to make this happen. Only email to text messages fail. Nobody has a problem with texts between phones.

Community Support

 • 

232.3K Messages

2 months ago

Hi @fire4222,

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums.

Veronica, AT&T Community Specialist.


1 Message

2 months ago

I am experiencing that same thing.

Contributor

 • 

2 Messages

17 days ago

I’m having the same issue (again). I haven’t changed anything, everything worked as it should yesterday. This has happened to me before. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.