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jmcawthon's profile

3 Messages

Tuesday, April 9th, 2024 7:28 PM

Messages in my inbox automatically deleted after three weeks

Is there anyway to retain messages in my inbox for a longer period of time? 

3 Messages

2 months ago

I forgot to mention that I'm using IMAP and not POP in my email client. I'm using the Apple email client on an iPad.

Community Support

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232.3K Messages

2 months ago

Hi @jmcawthon, we understand your concern, and let's get the help you need with your email. 

You can remove messages from your inbox and store them in the Archive folder. These messages stay there until you delete them or someone replies to the archived thread. To archive emails:

  1. Open or select an email (you can select more than one).
  2. Select Archive from the top of the page.

For more information, please go through our article on how to archive emails, flag messages, and more to simplify your inbox for A&T Mail.

Please feel free to reach out to us for further assistance.
 

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist.

3 Messages

2 months ago

Hi Jasmine, thanks so much for your prompt reply. I understand what you're saying about archiving emails. But I don't want to have to manually archive every message that I'm interested in saving. I would prefer instead that the messages remain in the inbox and not be automatically deleted after about three weeks. That way I can go back and read a message that I received two months ago because it would still be in my inbox, assuming I had not deleted it or archived it. Is there some way to prevent the automatic deletion of messages in the inbox after a certain period of time?

ACE - Expert

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24.5K Messages

2 months ago

Hmmm, typically if you download an email (open and read it) it stays on that device until you delete it. You might want to check your Mail Settings-> Accounts -> Account Information, Mailbox Behaviors, and Server Settings. 

Community Support

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232.3K Messages

2 months ago

Hi @jmcawthon!, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

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