Need to update email settings?
Tropicalspeed's profile

New Member

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1 Message

Thu, May 12, 2022 12:32 PM

Mail going to spam box

since switching to AT&T my banking and other legitimate email is now going right to my Apple Mail junk box instead of the inbox and I cannot figure out how to fix this. I created a rule to move anything from the junk box to the inbox but that doesn't work.

ATTHelp

Community Support

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192.3K Messages

2 m ago

We're here to help you recieve your e-mails, Tropicalspeed!

 

To prevent this from happening from any other third party webmail clients, we suggest using Currently, from AT&T. This webmail is supported by AT&T, and any filters you create within it should reflect on any other webmail clients you use.

 

To change your filters, please do the following:

  1. Select the gear icon gear icon.

  2. Choose Filters and then Add new filters.

  3. Edit new or existing filters and select Save.

  4. Choose other options:
    • Use the up and down arrows to prioritize your filters.
    • Select the trash can to delete a filter.

Let us know if this helps!

 

Donovan, AT&T Community Specialist

 

 

New Member

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3 Messages

1 m ago

I have this exact same problem.  I followed the directions (via another post) and applied a filter that moved email addressed that contain my @bellsouth.net email address to my inbox. Which doesn't work because that's the point of email to go into an INBOX.   I've marked emails as "not spam" but that seems to not fix the problem.  I don't see any other way to fix this problem.

Please help!!

rabrenne

Mentor

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48 Messages

1 m ago

I've been having the same problem (and have marked as not spam and created filters - also not working).  This is on Currently and on my phone.  I called AT&T on Tuesday - they couldn't figure out why either after an hour on the phone, but said they'd research and get back to me - haven't heard back yet.  I think it started around the time there was that several-hour issue with bellsouth email addresses on May 5 and I suspect (but I'm just guessing) that this is something that Yahoo broke and they haven't figured it out yet (or how to fix it).  Even stranger, yesterday I thought it was fixed because one of those emails came to my inbox, but last night they were going to the spam folder again.  It's making it very difficult to communicate with people by email!

ATTHelp

Community Support

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192.3K Messages

1 m ago

We can help you see why your the important emails are being marked as spam, jpfotoz

 

Let's start with a few questions in order to determine the exact root of the problem. 

 

1. Are you using your email on your phone or on a computer? 

  • The reason why we need to know that is so we can be able to suppor you properly. 

2. You stated that you followed directions from another posting. Can you please provide the link to that thread?

  • The reason why we need this, is to verify or validate the insturctions that were provided, that did not resolve the concern. 

3. Is your email still attached to an active AT&T account? 

  • The reason why we need to know this is, if the email address is not tied to an active AT&T account, then support for it is very limited. 

4. Is the emails that are supposed to going to your inbox, from a person or business? 

  • The reason why we need to know this is, sometimes legitimate emails can sometimes be flagged as spam due  the information that is contained in the body of the email. Businesses for example, like to use a automatic emailer, which sometimes can contain links that could be marketing and or sales information, which can be flagged as phishing or false information. 

If you can please answer these questions and provide as much detail as possible, so we can better drive this concern to a resolution. 

 

Looking forward to hearing you as soon as you are able. 

 

Matthew, AT&T Community Specialist

 

 

New Member

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3 Messages

1 m ago

  • The email is on my computer using the Currently/Yahoo! site.   
  • I don't recall the post, but it was the same directions as in this thread. 
  • Emails are from companies
  • My email is still an @bellsouth.net account -- in fact the email that notified me of your comment, was in my SPAM box.
rabrenne

Mentor

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48 Messages

1 m ago

I didn't get the email notification at all (and yes, I have notification settings set to email me).  If it helps anyone figure this out, I also have a bellsouth.net account (paid AT&T account - just old enough to be "bellsouth.net") - and so far, my spam emails are from companies and from individuals using company email addresses, most notably metro Nashville public schools - that could be problematic if the school system emails aren't getting to people!  It's happening on my computer using Currently and also on my phone.

ATTHelp

Community Support

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192.3K Messages

1 m ago

Thanks for answering the questions that we posed to you, jpfotoz

 

This support document is the only way that we have to correct emails that are going to spam that shouldn't be. 

 

The spam filters need to be trained to scan for emails other than the ones that should be going to your inbox. 

 

You will have to continue marking the emails as "not spam" as they come in, so the spam filters know which email go into your inbox and which ones don't. Our recommendation is also if you have it, place the email address in your contact list. 

 

Since these are coming from a business, you can also contact that business and have them look at how they are sending the emails. If need be, they can contact our email abuse team at abuse_rbl@abuse-att.net. You can also give them ourPostmaster Support for more information. 

 

Please update us, and let us know if you are able to get this email spam concern resolved. 

 

Matthew, AT&T Community Specialist

 

 

 

 

 

New Member

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5 Messages

17 d ago

Regarding the "solution" given in the support document posted directly above:

If, for example, one is using a phone, and moves legitimate mail from the spam folder to the in-box, will this action notify/train the spam filters that this is a legitimate message?

Or will the training ONLY occur if the action is taken using the webpage to read and mark the e-mail?

tonydi

ACE - Guru

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5.1K Messages

17 d ago

The training never seems to make any difference so it doesn't matter which device you use.

Case in point......all of the email AT&T sent me over the course of almost 3 yrs kept going into the Spam folder.  These weren't ads, they were account notifications, feature changes, etc.  I never discounted the irony of AT&T, who pays Yahoo a large amount of dollars to provide us with this crappy email service, having their own emails go into Spam.

Back then I believed that the training must work  (hey, it does with actual quality email providers, right?), so I kept marking them "not spam", month after month after month.  I gave up after almost 3 yrs and a dozens of "not spams" and made a filter. 

New Member

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3 Messages

17 d ago

I've come to the realization that the ATT/Yahoo product's spam system just (Edited per community guidelines).  I'd drop it but I've too ingrained to switch..  So, I now have an InBox and a "SpamInBox" that I also have to frequently check.  :( 

(edited)

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