New Member
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1 Message
Is this CPNI email a phishing scam?
I received an email from"AT&T <[email scrubbed]>". Here is the email and let me know if its legit:
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Notice Regarding Customer Proprietary Network Information (CPNI) – Wireless Account Ending in 6811 |
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Dear Hugo Cabello, AT&T's commitment to customer privacy and data security is a top priority. We recently determined that an unauthorized person breached a vendor's system and gained access to your "Customer Proprietary Network Information" (CPNI). In our industry, CPNI is information related to the telecommunications services you purchase from us, such as the number of lines on your account or the wireless plan to which you are subscribed. However, please rest assured that no sensitive personal or financial information such as Social Security number or credit card information was accessed. · We confirmed with the vendor that the vulnerability has been fixed.
If you have an existing account with AT&T, you may want to consider adding our "extra security" password protection to the account at no cost. You can learn more at https://www.att.com/support/article/my-account/KM1051397/ |
ScottP1
New Member
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1 Message
3 months ago
I've got an ongoing discussion with AT&T on this topic (as a customer). They've confirmed it's a valid email, which you can verify by comparing the email domain to other emails you receive (ads, bill notifications, etc.) "message.att-mail.com" is AT&T.
Note that I did not receive any useful help from AT&T technical support or "international fraud" on this issue. They talked just to talk, stating that it was a phishing email (it's not). The "fraud" department also stated that someone in AT&T committed the crime (they didn't).
The bigger concern is the lack of detail about the breach. What specifically was exposed? Who is the unnamed vendor that mishandled the data, and what did they do with that data exactly? What other vendors have this access to CPNI data, and how can we confirm if they are more trustworthy than the unnamed vendor that committed this act?
It's a good reminder to everyone that as an AT&T customer, we were automatically "opted-in" on CPNI data sharing for third-party vendor marketing purposes. You will need to actively opt-out to ensure this will not happen with your CPNI data again. Don't assume that AT&T puts your privacy as a top priority. https://www.att.com/ecpnioptout
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margo502
New Member
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4 Messages
3 months ago
Notice Regarding Customer Proprietary Network Information (CPNI) – Wireless Account Ending in (LAST 4 DIGITS OF MY ACCT APPEAR HERE)
Dear MY NAME HERE,
AT&T's commitment to customer privacy and data security is a top priority. We recently determined that an unauthorized person breached a vendor's system and gained access to your "Customer Proprietary Network Information" (CPNI). In our industry, CPNI is information related to the telecommunications services you purchase from us, such as the number of lines on your account or the wireless plan to which you are subscribed. However, please rest assured that no sensitive personal or financial information such as Social Security number or credit card information was accessed.
To address this issue, the following steps have been taken:
If you have an existing account with AT&T, you may want to consider adding our "extra security" password protection to the account at no cost. You can learn more at https://www.att.com/support/article/my-account/KM1051397/
Please accept our apology for this incident. If you have further questions, you may visit: https://att.com/data-event/login You will be prompted for your myAT&T login credentials, and if you do not have a myAT&T profile, you can create one using your account information.
Thank you,
AT&T
To ensure the delivery of AT&T emails to your inbox, please add [email scrubbed] to your email address book or safe senders list.
Privacy Policy
© 2023 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
AT&T, 208 S. Akard St, Dallas, TX 75202
A1951413 | A000000010
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pgavenda
New Member
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5 Messages
3 months ago
Go ahead, sounds like fun! Meanwhile I'd suggest ATT not send out emails that behave like phishing emails. Most people have learned not to click on links in emails; most companies have learned better strategies to communicate with customers.
*EDIT* Directed at jeffermc comment above.
(edited)
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Spfeiffer40j28
New Member
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2 Messages
3 months ago
This is legitimate I know the attuid of the person who accessed my account. I know the time they accessed it. I know the date they accessed it I know the location they access it.
The third party is prime communications.
I have made several complaints as an ex employee of this company as to the CPNI violations that this company constantly Commits.
My suggestion to you is not to go to any store. Only go to a corporate location.
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