
New Member
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1 Message
Is this CPNI email a phishing scam?
I received an email from"AT&T <[email scrubbed]>". Here is the email and let me know if its legit:
Notice Regarding Customer Proprietary Network Information (CPNI) – Wireless Account Ending in 6811 |
Dear Hugo Cabello, AT&T's commitment to customer privacy and data security is a top priority. We recently determined that an unauthorized person breached a vendor's system and gained access to your "Customer Proprietary Network Information" (CPNI). In our industry, CPNI is information related to the telecommunications services you purchase from us, such as the number of lines on your account or the wireless plan to which you are subscribed. However, please rest assured that no sensitive personal or financial information such as Social Security number or credit card information was accessed. · We confirmed with the vendor that the vulnerability has been fixed.
If you have an existing account with AT&T, you may want to consider adding our "extra security" password protection to the account at no cost. You can learn more at https://www.att.com/support/article/my-account/KM1051397/ |
Accepted Solution
Official Solution
ATTTimCS
Employee
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409 Messages
9 months ago
Hello Community,
We appreciate your patience while we confirmed the details with our support teams. The short answer is Yes, this is a legitimate email from us. We are sending notices this week to customers who were impacted by the CPNI breach. They are being sent from att@message.att-mail.com.
Please reference the email for all information and details.
Thanks
Tim, AT&T Community Specialist
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Paul2bates
New Member
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15 Messages
9 months ago
I just got the letter, but safari/adaware blocked the domain (att-mail.com) as a blocked link/domain.
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T1234me
New Member
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2 Messages
9 months ago
I received the same email and I have the same question as @hcabello (above). Unfortunately, @CalebP did not answer the question which is this: is the email, purportedly from AT&T, regarding a breach of a vendor's system and access to CPNI, a legitimate message from AT&T?
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IanM
New Member
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3 Messages
9 months ago
I received the same email and don't see any notices in my actual ATT portal. I'm figuring it as a scam.
Notice the actual website domain when you hover over the "extra security" link, it shows as message.att-mail.com at the bottom left of the browser window. Use this same technique when you suspect other scams.
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coopertwist
Observer
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2 Messages
9 months ago
Just got another letter as well today.
Notice Regarding Customer Proprietary Network Information (CPNI) – Wireless Account Ending in XXXX
Dear :
AT&T's commitment to customer privacy and data security is a top priority. We recently determined that an unauthorized person breached a vendor's system and gained access to your "Customer Proprietary Network Information" (CPNI). In our industry, CPNI is information related to the telecommunications services you purchase from us, such as the number of lines on your account or the wireless plan to which you are subscribed. However, please rest assured that no sensitive personal or financial information such as Social Security number or credit card information was accessed.
To address this issue, the following steps have been taken:
If you have an existing account with AT&T, you may want to consider adding our "extra security" password protection to the account at no cost. You can learn more at https://www.att.com/support/article/my-account/KM1051397/
Please accept our apology for this incident. If you have further questions, you may visit: https://att.com/data-event/login You will be prompted for your myAT&T login credentials, and if you do not have a myAT&T profile, you can create one using your account information.
Thank you,
AT&T
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adotbur
New Member
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1 Message
9 months ago
Just chatted w/ someone at AT&T and they confirmed is a scam. They don't send out emails from that domain.
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spacemann
New Member
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1 Message
9 months ago
It's not a scam. There is nothing malicious in the email, the links are valid, and everything points to this coming from AT&T.
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rmpm399
New Member
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2 Messages
9 months ago
I just received one of these letters earlier this week. I've read through several threads and still cannot determine if this is an official notice from AT&T or a scam. Can anyone provide a clear answer?
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IanM
New Member
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3 Messages
9 months ago
@ATTTimCS Please, have the notification sent to our portals in addition to the email, this would have avoided much of the confusion.
Thanks,
--IanM
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JefferMC
ACE - Expert
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33.5K Messages
9 months ago
What portals?
Then whoever you chatted with is wrong. What "that" domain? ATT-MAIL.COM is easily verified as belonging to AT&T.
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