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bourgma1's profile

1 Message

Saturday, September 9th, 2023 6:09 PM

inbox history

my inbox history seems to be missing, i can only see 30 days of pass history, please advise

Community Support


225.7K Messages

3 months ago

We can help you recover your missing emails, @bourgma1


Here are few steps that we recommend troubleshooting your email:

  • Try using a different browser. Sometimes, browsers can cause complications when you try to access your email. 
  • Try using a different device to access your email. This can help to determine if what's happening with your emails is related to the device you're using.
  • Clear your browser's cache and cookies. Doing so will help to refresh your browser and potentially alleviate anything that may be causing your emails to disappear. 
  • Access your email via Currently. Since it's supported by AT&T, using Currently can help with a number of issues, such as what you've been experiencing. 

When it comes to restoring your missing emails, there are a few things you should keep in mind: 

  • We can only restore emails from the past 7 days.
  • You can’t cancel a restore request.
  • Restoration efforts aren’t always successful.
  • Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.
  • You should back up any important emails received or sent in the past 7 days. 

You can get back recently lost or deleted emails using the Missing Mail Restore feature. Complete a restore request form


Let us know if this helps!

Jasmine, AT&T Community Forum specialist

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