inbox history

my inbox history seems to be missing, i can only see 30 days of pass history, please advise

Community Support

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225.7K Messages

3 months ago

We can help you recover your missing emails, @bourgma1

Here are few steps that we recommend troubleshooting your email:

Try using a different browser. Sometimes, browsers can cause complications when you try to access your email.
Try using a different device to access your email. This can help to determine if what's happening with your emails is related to the device you're using.
Clear your browser's cache and cookies. Doing so will help to refresh your browser and potentially alleviate anything that may be causing your emails to disappear.
Access your email via Currently. Since it's supported by AT&T, using Currently can help with a number of issues, such as what you've been experiencing.

When it comes to restoring your missing emails, there are a few things you should keep in mind:

We can only restore emails from the past 7 days.
You can’t cancel a restore request.
Restoration efforts aren’t always successful.
Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.
You should back up any important emails received or sent in the past 7 days.

You can get back recently lost or deleted emails using the Missing Mail Restore feature. Complete a restore request form

Let us know if this helps!

Jasmine, AT&T Community Forum specialist

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