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DonMaloney's profile

2 Messages

Tuesday, September 12th, 2023 7:36 PM

I do not receive emails from an address that worked last week

I have checked blocked email addresses - not there. I have checked spam not there. The sender says it looked ok on their end and it was sent. I still do not have it

Accepted Solution

Official Solution

Community Support

 • 

232.7K Messages

9 months ago

We understand the importance of staying connected, we're here to help @DonMaloney!

 

It sounds like they may be getting affected by our automated spam filter. You will need to reach out to our AT&T Postmaster by e-mailing abuse_rbl@abuse-att.net to get past this error and get them removed from any spam listings we have. Please make sure to only send one message detailing your entire experience, as repeated messages can slow the time it takes for them to get back to you. 

 

Let us know if you have any further questions.

 

FionaA, AT&T Community Forum Specialist

 

7 Messages

9 months ago

HELP! I'm having the same problem and now I can't get a verification code from SurveyMonkey. I emailed the address below, but so far, no response. 

Here is what I got from them:

_____________________________________________________________________________________________________________________________________________________________

Thank you for contacting us though I am sorry you're not getting the verification codes.
I can see on our end that the emails are still getting blocked due to a spam policy, and you may need to reach out to your IT Team as they're blocked our emails.

On my end this is the error code I am getting for the Bounce error on your verification code email:
 

TO

REMOVED FOR SECURITY REASONS

FROM

[email scrubbed]

Collector ID

 

SENDING DOMAIN

t.outbound.surveymonkey.com

SENDING IP

192.174.81.58

SENDING POOL

transactional

ROUTING DOMAIN

att.net

RECIPIENT DOMAIN

sbcglobal.net

Bounce Class

SPAM_BLOCK

REASON

553 5.3.0 alph763 DNSBL:RBL 521< 192.174.81.58 >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

(edited)

Community Support

 • 

232.7K Messages

9 months ago

Hey @pparskey, we understand where you are coming from, we'll be happy to point you in the right direction.

 

We recommend that you follow the steps to unblock an email address

 

For any assistance, we are always here to help!

 

Ben, AT&T Community Forum Specialist.

 

7 Messages

9 months ago

The link you provided is not valid.  Please provide me with a valid link on how to unblock an email address. Thank you!

7 Messages

9 months ago

Also, this doesn't appear to be the problem.   I have exactly two email addresses that I've blocked on my email (see below). Neither of these emails has the domain of SurveyMonkey. Also, I've blocked them for years so I doubt this is the problem.   What other advice can you offer? I'm really struggling here and need serious help to unblock the SurveyMonkey Domain.

Community Support

 • 

232.7K Messages

9 months ago

We understand how it makes you feel, we're glad to help you @pparskey!

 

Please go through our article, this helps you block or unblock an email address. 

 

If not may be it's getting affected by our automated spam filter. You will need to reach out to our AT&T Postmaster by e-mailing abuse_rbl@abuse-att.net to get past this error and get them removed from any spam listings we have. Please make sure to only send one message detailing your entire experience, as repeated messages can slow the time it takes for them to get back to you. 

 

Let us know how it goes.

 

FionaA, AT&T Community Forum Specialist

 

7 Messages

9 months ago

Thanks Fiona. I read the article and as I mentioned (and showed in my screen shot), I am only blocking two addresses that I know of. I emailed the postmaster yesterday but haven't heard back. I am freaking out because I have work I have to do and without their help, I can't do it.

Peggy

Community Support

 • 

232.7K Messages

9 months ago

Hi @pparskey, we understand how important it is for you.

 

As the postmaster team is reviewing your case it would take some time for them to write back, meanwhile, your patience is appreciated.

 

If you have any other questions, please let us know.

 

Irene, AT&T Community Specialist 

7 Messages

9 months ago

How long before the Postmaster reviews my case? I have a business to run and can't be out of pocket for this long

7 Messages

9 months ago

I have now discovered that my AT&T email blocks SurveyMonkey for legitimate surveys.  How can I get AT&T email to whitelist the surveymonkey.com domain?

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