AT&T Community Forums

I can get into my email and send emails but I am not receiving email from an msn account but can send to it.

----- The following addresses had permanent fatal errors -----
<[email scrubbed]>
(reason: 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes)

----- Transcript of session follows -----
... while talking to mx-sbc.mail.am0.yahoodns.net.:
>>> DATA
<<< 554 [RL02] Message content not accepted for policy reasons; see https://postmaster.yahooinc.com/error-codes
554 5.0.0 Service unavailable

Responses

ATTHelp

Community Support

•

221.1K Messages

6 months ago

Let's make sure you're not missing any important emails, @cat48!

We recommend following our email troubleshooting steps to make sure your settings aren't preventing you from receiving emails:

Try signing out of your email account and signing back in.
Check your spam folder for missing emails.
Review your settings. Select the gear icon, then check:
- Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
- Filters: Are emails going to the correct folder?
Check if your account has been hacked. Your account may be compromised if you’re:
- Missing emails
- Receiving emails from your own email address
- Getting complaints about spam coming from your email address
- Seeing a display name that's different from the one you set up