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cat48's profile

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1 Message

Tuesday, March 21st, 2023 3:39 PM

I can get into my email and send emails but I am not receiving email from an msn account but can send to it.

----- The following addresses had permanent fatal errors -----
<[email scrubbed]>
    (reason: 554 [RL02] Message content not accepted for policy reasons; see

   ----- Transcript of session follows -----
... while talking to
>>> DATA
<<< 554 [RL02] Message content not accepted for policy reasons; see
554 5.0.0 Service unavailable

Community Support


232.4K Messages

1 year ago

Let's make sure you're not missing any important emails, @cat48


We recommend following our email troubleshooting steps to make sure your settings aren't preventing you from receiving emails:

  • Try signing out of your email account and signing back in.
  • Check your spam folder for missing emails.
  • Review your settings. Select the gear icon, then check:
    • Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
    • Filters: Are emails going to the correct folder?
  • Check if your account has been hacked. Your account may be compromised if you’re:
    • Missing emails
    • Receiving emails from your own email address
    • Getting complaints about spam coming from your email address
    • Seeing a display name that's different from the one you set up

If this doesn't help, please let us know. We may need to take a closer look at your email settings in a direct message.


Raiden, AT&T Community Specialist 

ACE - Expert


35.6K Messages

1 year ago

What is the file format of the attachment (that you didn't mention at all, other than in the text of the message you shared)?

What is the SIZE in KB of the attachment?

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