Need to update email settings?
ATTHelpForums's profile
Community Support

Community Support

 • 

2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

Split.png

You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

 • 

3 Messages

6 years ago

Please give me instruction to locate contact list and email folders lost to me when ATT separated from Yahoo.  I do not see any venue for signing in to Yahoo specifically nor do I recall my Yahoo account information

Tutor

 • 

1 Message

6 years ago

Unfortunately, this unmerge has been a total disaster.  I like many others have been using my AT&T email account as my primary for years and need access to my folders/emails on my AT&T email account and NOT on Yahoo.  I can't believe we weren't given an option to designate which one to have our folders/emails defaulted to instead of just putting them on Yahoo.  At the very least, they should have been duplicated on both AT&T and Yahoo.  There's no way I can spend the time to manually move 100's of folders with 1,000's, 10,000's or even 100,000's of emails.  Given today's technology and AT&T being a technology company, this issue should have already been quickly resolved.  I go to bed on 12/27/17 and woke up to this nightmare on 12/28/17.  Called tech support multiple times resulting in no help, not their fault since they didn't do this nor were they prepared.  It's just unfortunate they are getting the bulk of everyone's frustration.  Is there a plan to resolve this issue soon?  I would appreciate a prompt response.  I'll be reaching out to the Executive Escalations office as well.

Community Support

 • 

229.6K Messages

6 years ago

Hello @Binspiring,


Any error message can be problematic, especially if it is linked with your email!  We do have many great resources which will be able to help you out with this.


I appreciate the steps you have attempted so far.  You can review recent changes to Yahoo access for AT&T customers and see if this is part of your concern.  You can transfer your Yahoo site data to a Yahoo ID.  This will talk about the merged accounts.  Please also review this public forum for a way to unmerge your Yahoo account. Please also follow this Yahoo site which will have 2 additional links to help fix this problem.


I noticed you did private message us.  I will provide further details to your concern via the private message. 


Please look forward to my response in your inbox!


Adam, AT&T Community Specialist

Teacher

 • 

10 Messages

6 years ago

Yes I have the same problem.

 

Tutor

 • 

4 Messages

6 years ago

I could log into old yahoo email account by hovering over my name in upper right corner of new email page.  But that no longer works.  HELP

Tutor

 • 

4 Messages

6 years ago

I have--as of yet--been unable to access my sbglobal email using any of the suggested steps. I can log in to the start.att.net website but when I click "Mail," it reroutes me to sign in again on the small business site. This seems to repeat endlessly. I've cleared the history on my computer and still no luck. Suggestions? this is getting old. That is the primary email address I use which has made it difficult to do a lot of things. Any help would be great.

Contributor

 • 

1 Message

6 years ago

I forgot my Yahoo password how in the world do I reset it. The site keeps taking me to myAT&T. How do I reach yahoo?

Contributor

 • 

1 Message

6 years ago

I have had problems with this since Thanksgiving and still unable to get into my Yahoo email........When I tried to sign into my Yahoo account after unmerged from AT&T...(I am pretty sure I have the correct password)  Below is the response I got...I have no idea how to Transfer Information...

 

AT&T Service Cancellation
 
Alert
AT&T Yahoo! services canceled

You no longer have access to your AT&T Yahoo! account because your AT&T Yahoo! Internet services have been canceled.


Choose Transfer information to create a new free Yahoo! account so we can transfer your existing settings and personal information such as your email messages, address book entries, and photos.

Tutor

 • 

4 Messages

6 years ago

PLEASE DO THIS IMMEDIATELY IF YOU ARE STILL TRYING TO FIND YOUR "LOST" EMAILS........THEY ARE ALL NOW STORED ON YAHOO. IF YOU HAD 2 EMAIL ADDRESSES ( one yahoo and one at&t ) that were merging into ONE inbox and they disappeared in mid December, they have all been moved over to Yahoo.....why, I don't know, but after weeks of trying to get resolved through various phone numbers that were ALL USELESS, I was told to just log OFF Yahoo , and then Log IN again , BUT CHANGE YOUR PASSWORD when prompted. WHEN DOING SO, you will be asked to verify a few bits of info. --- cell phone number,  for example, and you will then be sent a "verification code" to enter. Once that is all complete, you should find ALL your "lost" emails are now located on YAHOO.

It's not ideal but at least you will have recovered your emails. I had lost 40,000 !!   

 

BOSOX 

Contributor

 • 

2 Messages

6 years ago

I have forgotten my e-mail password. I am not an AT&T customer any more. How do I access my e-mail? It blocks me out because of that. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.