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Community Support

Community Support

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2.7K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

5 years ago

I had a combined/merged at&t (sbcglobal.net) and yahoo.com e-mail account until last February when I moved and discontinued AT&T service, which also cut off my access to my Yahoo mail. I want to unmerge the two so I can resume using the yahoo.com mail account. How do I do this?

Contributor

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2 Messages

5 years ago

I used to have many email folders where I kept important emails. All folders are gone since the split with ATT&T and Yahoo. Where did they go and can I get them back? Some were quite important and I don't want to lose them.  LWR

Contributor

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1 Message

5 years ago

I added my email to at&t and was no longer getting email from Yahoo. Now Yahoo has no idea I existed and at&t had lost iver 3k emails and all of my contacts.  I own several businesses and new my stuff! Seriously There is not a category for me.. or a topic. 

Contributor

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1 Message

5 years ago

Hello,

 

I have been trying to change my Yahoo password, but get a message stating I need to log in though my ATT account in order to do so. I try doing that, and then get sent in circles between Yahoo, ATT.com, and ATT.net. Changing my ATT password does not seem to make any change in my Yahoo password.

 

To make matters worse, I have tried using the “live chat” assistance feature that displays on both the Yahoo and ATT sites. These chats turned out to be lengthy scams where the person in “technical support” asks you to either call a phone number, or to wait for a phone call for “second level” tech support.

 

After going through several steps with the person on the phone (honestly I thought it was legit since it was a chat on a legitimate site), they transfer you again, and this time to someone who says they have detected malware and need to remote into your computer to “fix it”. Then they demand a large sum of money.

 

It’s been horrible and frustrating. I want to separate my Yahoo account from my ATT account. I would like to be directed to ATT legitimate tech support - is there a number I can call?

Contributor

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1 Message

5 years ago

I lost all of my emails, folders and contacts prior to 2018. How do I recover them?

ATTHelp

Community Support

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203.5K Messages

5 years ago

Good afternoon @Pilotjoe50!


Thank you for reaching out to AT&T Community and Forums! We understand how important it is to be able to access your saved email folders. We’re here to help!


We found an article we know will be quite useful! You can check it out here: How to Recover Missing Emails from Your Account.


Please let us know if you have any other questions or concerns! We’re just a few clicks away!


Beth, AT&T Community Specialist

Contributor

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1 Message

5 years ago

Are there solutions which are successful? 

 

This is a pretty big deal to lose all the email folders.  With some amount of notice ahead of this disaster of a change - I could have saved the information seperately.  My account dates back to the @pacbell.net days...

Contributor

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2 Messages

5 years ago

Friday it wouldn't let me log into my email on Firefox, we happened to have an ATT repair man standing in my office & he said that AT&T has issued an alert that there is a problem-I was able to log into Internet Explorer & get on. Today I cant get on through either of them-what's going on?

Contributor

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1 Message

5 years ago

At one time I connected to my bell south email server.  Now I am requested to sign in to Yahoo.  I give the correct answers to the questions they ask but the screen says they are not correct.  Then I have to sign in to Yahoo and I don't know the password.  I tried for a couple of hours to find it or to make out a new one but was not successful.  I haven't had any success in sending or receiving mail since Christmas.  Should I do something else or just get a different provider?

Contributor

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1 Message

5 years ago

My sbcglobal email account is no longer linked to my yahoo.com email account. How can I retrieve my sbcglobal emails

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