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Community Support

Community Support

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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

 • 

1 Message

6 years ago

when I was going to login to my email account it asked me to import info from Tweeter, Facebook, Yahoo and one other I choose Yahoo then proceeded to log into my Yahoo mail and all of my contacts and folders are gone how to get ATT to do a restore on my account

Community Support

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232.9K Messages

6 years ago

Good morning @MaryEl!


Thank you so much for the reply! It sounds like you will need to contact our Digital Assistance Center, they will help you get your original login back and help you access your email.


You can reach them at 877.267.2988.


Let us know if you have any further questions or concerns, we’re just a few clicks away!


Beth, AT&T Community Specialist

Contributor

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1 Message

6 years ago

How do I restore my folders on my e-mail?

Community Support

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232.9K Messages

6 years ago

Hello @MPH123,

 

Thank you for reaching out to us. If you will please [Edited - Contact AT&T for account specific questions.]

 

Thank you,

 

DylanK, Community Specialist 

Tutor

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7 Messages

6 years ago

Hi,

Is there anything specifically set up for yahoo unmerge issues? My ATT email is fine.

Thank you, Jodi

Community Support

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232.9K Messages

6 years ago

Good morning @cutiegirl0404!


Thank you for the response! It sounds like you will need to get in contact with Yahoo in order to possibly recover your emails. You can find more information here.


Please let us know if you have any further questions or concerns! We’re just a few clicks away!


Beth, AT&T Community Specialist

Expert

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15K Messages

6 years ago

Contributor

 • 

1 Message

6 years ago

When AT&T changed something in how I receive emails, some of my Saved email folders are now missing. How do I get them back?

Community Support

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232.9K Messages

6 years ago

 Hello @jpr9341,



 I understand how important it is to have all your emails in one please. I myself have wanted this exact solution.



  Currently  AT&T has and Yahoo are going through a few changes and are now unmerging  joined email accounts  instead of merging them. Here is an article the explain a bit more of what is going on and what is causing the unmerging of the accounts. Merged email accounts no longer supported.
 


Thank you so much for reaching out and if you have any further questions please let us know.
 


 Have a great rest of your week!
 


 Traci, AT&T Community Specialist

Contributor

 • 

1 Message

6 years ago

I am SO frustrated that I cannot access my sbcglobal.net email folders and contacts.  Logging into Yahoo automatically takes me to att and my email account is missing thousands of emails and all of my folders.  Announcements that ATT and Yahoo accounts must be unmerged do not really help.  After days of looking for answers online, I finally found an ATT number to call and waited nearly an hour for someone to explain to me that Yahoo would be "migrating data" and I should soon see my folders again.  What?  They could not tell me when that might happen, explaining only that they did not want to give customers a date when this might happen because they did not want "customers to be disappointed" if it didn't happen.  Too late.  I am beyond disappointed.  I do not know how to fix this without deleting my account and sub-accounts and starting over.  Is this SERIOUSLY the only option, and WHY haven't ATT and Yahoo provided technical assistance for this?

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