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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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1 Message

6 years ago

In December my sbcglobal.net email id had the Contacts and ALL of my folders deleted .

I am not sure what ATT/SBC/Yahoo did,BUT they have admitted they had or are having a problem.

Has anyone else had this happen?

Dan 

Contributor

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1 Message

6 years ago

My emails past 12/20/17 have all disappeared and all of my folders are gone.  Any ideas?

Contributor

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1 Message

6 years ago

I cannot find my folders I had saved under my sbcglobal.net email account. How do I find them or recover them? When I login to Yahoo, I use my sbc login. But when I go to the mail icon, it appears to be from AT&T.

Contributor

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1 Message

6 years ago

In the last few weeks my Yahoo email program seems to have taken on a new look (uddated?). But in the process I seem to have lost all my email folders and contacts. Any way to recover? I am on a PC with W10.

Contributor

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3 Messages

6 years ago

Hi I am one of the customers impacted by account "unmerging". Going forward I want to continue using my pacbell.net domain (AT&T supported)  email account. This account is associated with the email address I have used for more than 20 years. My problem is all my saved messages, Folders, Archived messages and most importantly Contacts, all have stayed with my Yahoo! user account it appears. How will I be able to port over all this historical, really important to me information so it re-merges with my AT&T email account. From my AT&T account I no longer have access to any of the aforementioned historical data and personal information. If this is not going to be possible, please just tell me, I'm a grown up I can handle it and will move one. I will be super frustrated and really PO'ed but I will move on and not waste any more time looking for answers and support that is not coming. 

 

Contributor

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2 Messages

6 years ago

I signed into my e-mail and all of my folders are gone

Contributor

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1 Message

6 years ago

I have had my email account for over 20 years and now ALL of my email folders and my contacts lists have disappeared.  I did not delete them and can't figure out where they went?  Can anyone help?  

Contributor

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1 Message

6 years ago

I initially created my online email account at SBCGLOBAL through AT&T, then it passed on to Yahoo. UP until just a few minutes ago I've always been able to sign in with my SBC username and password. Now I can not access my account! The usual YAHOO login page takes me to AT&T where I no longer have an account. I'm confused! Has anyone else experienced this, and or know how to get around this issue??

Tutor

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7 Messages

6 years ago

Hi,  What if you don't recall your yahoo password and their online tool says "uh oh  we can't help you online".  my att email is fine.

 

Tutor

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7 Messages

6 years ago

My passwords aren't the same.    I've been told they "should" be.  Can log into sbcglobal.net without difficulty.  Not yahoo.  Can't reset on yahoo either - get the "uh oh" message.  Very irritating.  help!

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