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Community Support

Community Support

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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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2 Messages

5 years ago

My sbcglobal.net e-mail was merged with yahoo and now I'm missing my contacts and a couple of folders that have valuable info to me in them. How can I roll back or restore my missing info?

Contributor

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1 Message

5 years ago

Your missing folders are found in your Yahoo Mail, not AT&T Mail. Log into Yahoo Mail, change your password and update recovery options. Log in again to Yahoo Mail inbox and select 'more' folders and you will have all your old AT&T available. Sync the inbox and wait for the content to arrive.

 

DenaC17

Teacher

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21 Messages

5 years ago

SBCGlobal.net and Yahoo were separated with no notice to many of us from AT&T.

The SBCGlobal account appears like a new account with no old emails  from mid December.
The Yahoo account contains all the old emails and contacts.

When you log in using your SBCGlobal email address and password, in the top right corner of your mailbox you should see a Home icon and then  your name.  When you hover over your name, it should expand showing you both the sbcglobal email and the Yahoo email.  Click on the Yahoo email address to view your older emails and contacts.

email.JPG

DenaC17

Teacher

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21 Messages

5 years ago

I think your issue may be the same one I experienced last week so hopefully the solution is the same.

 

AT&T separated legacy sbcglobal and bellsouth email accounts from Yahoo email.

The legacy email accounts basically started fresh and then all the old emails and contacts are now sitting in Yahoo as an archive.  When you log in using your SBCGlobal or Bellsouth email and password, check the top right corner of your mailbox.  You should see a Home icon, then your name.  If you hover over your name, you should see the SBCGlobal or bellsouth email and the Yahoo email.  From there you can toggle between the two accounts.  The Yahoo email hopefully has all your emails prior to 12/29.

 

email.JPG

Contributor

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1 Message

5 years ago

ATT merged the Yahoo account years ago. I have been using email account for a long time. I do not remember the account name that was merged with from Yahoo. Now my folders and email contact list is gone.

How do I retrieve my email folders and cocntacts???

ATTHelp

Community Support

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207.5K Messages

5 years ago

@EskymamaYahoo Merged E-mail Accounts Getting Unmerged has more information about your concerns. Truly sorry for any frustrations caused.


-EricG AT&T Community Specialist.

Tutor

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5 Messages

5 years ago

I should be able to have all of my emails in one account, regardless of when they were first created.  I shouldn't have to switch between accounts to find an email that was sent in October about an issue, and then find a related email about the same subject sent in December.

Contributor

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2 Messages

5 years ago

Thanks for the reply, but that did not help,
no folders, all those saved emails are gone.
plus emails still only go back to 12-29-17

Contributor

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1 Message

5 years ago

All contacts, folders and emails older than 7 days are missing

Tutor

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4 Messages

5 years ago

Hello, I am missing old Folders and Emails from old SBCGlobal.net email address, as of a few days ago.  I have tried toggling my name .....two accounts show up....both with new Yahoo email page and no old folders, etc. retrieved.  This link you provide does not work for me.  Help please.

Many thanks.  It is very frustrating.  I jut go round and round.

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