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Community Support

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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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3 Messages

5 years ago

I have been using my SBCGLOBAL.NET for years and years and now AT&T deleted all my emails! Everything in my inbox is totally gone... At&t does nothing to help but send me links from a bot.... PLEASE how do i retrieve my emails from my sbcglobal account.. i have my password, no i didnt delete them by accident... i need these to be recovered!

Contributor

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2 Messages

5 years ago

I have an sbcglobal.net address that was accessed through YAHOO. My contacts and emails prior to December 29th can not be found or accessed. I need to be able to access this information. I never used the YAHOO email address nor remember what it is. 

DenaC17

Teacher

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21 Messages

5 years ago

Yahoo and SBCGlobal  accounts were separated last week.  It would have been great to get an email or some notification about this SURPRISE to log in and see all emails and contacts deleted.

All your previous emails and contacts are in Yahoo and you can access it by logging in to Yahoo with your linked Yahoo account.  (We all had a Yahoo email and SBC Global email that were linked and we accessed them both in the same place)  Yahoo is now the archive.

Contributor

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3 Messages

5 years ago

what if i dont have my yahoo password?
DenaC17

Teacher

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21 Messages

5 years ago

Your  password is the same as your SBCGlobal email password.  You just need to know what your Yahoo email was and log in with that email address rather than sbcglobal.

Contributor

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1 Message

5 years ago

My yahoo emails only go back to 11/8/17!  ALL folders that had saved emails are EMPTY!! How do get those back?

Spoiler
 

Tutor

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5 Messages

5 years ago

I was asked to enter my password to get my email.

It was  very slow to bring it up.

when it came up the look was different (colors)

I noticed it only had the last 2 day's email.

and all my contacts were gone!!

What's going on?

I want my old email back!

 

DenaC17

Teacher

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21 Messages

5 years ago

Is it a Yahoo email address or sbcglobal.net that has missing emails?

 

If it's sbcglobal, see the solution posted above.  Your old emails are now archived with your Yahoo and the sbcglobal account started fresh.

If the Yahoo email is missing, you should put in a request to have your emails restored.

DenaC17

Teacher

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21 Messages

5 years ago

When you sign in using your sbcglobal email address, check the top right corner of your mailbox - you should see a Home icon, then your name.

If  you hover over your name, it should expand and show you both email accounts and you click on what you want to access.  The Yahoo account is where all your previous emails and contacts are archived.
Attachment showing where to find this.email.JPG

Contributor

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1 Message

5 years ago

I've lost my yahoo email folders and contact list.... is it possible to recover them?  All that information is on my I phone...can that be transferred over to Yahoo account?

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