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Community Support

Community Support

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2.6K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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2 Messages

4 y ago

Thanks....  I appreciate your feedback!  

Teacher

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15 Messages

4 y ago

Before I could try this solution, all my folders in my att account disappeared. I used to have a contact list and lots of folders. I found I could access recent email in another browser. I managed to transfer some of the folders by opening each email and forwarding it, but before I could complete that action, ALL my folders in this browser disappeared. AT&T is not offering any help for this. Lots of other forums and customer support for other applications but NO support for email. 

ATTHelp

Community Support

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192.3K Messages

4 y ago

Hi @Katscraft!

I understand you had questions regarding your Yahoo! password. While I know this isn't ideal, I want to let you know we are here to help.

The link you will need to use in order to change your password for Yahoo! is https://login.yahoo.com/account/challenge/username?done=https%3A%2F%2Fmail.yahoo.com%2F&authMechanism=secondary&yid=&sessionIndex=Qg--. This will take you directly to the mail section of the yahoo mail website.

Should you have addtiional questions, you can always reach out to us via social media. Thanks so much for your time and for being a part of AT&T. I hope you have yourself a wonderful rest of your day!

Sam, AT&T Community Specialist

Tutor

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7 Messages

4 y ago

That doesn’t work. Not sure who is replying to my requests?

Tutor

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7 Messages

4 y ago

Glad this worked for you! What do you mean by Log off yahoo?

Contributor

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1 Message

4 y ago

Signed in for the 1st time in months and all emails prior to 1/7/18 are missing! 

sbcglobal.net account how can they be restored?

Dipper2

Teacher

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10 Messages

4 y ago

Finally received information from ATT supervisor.  If you had att email that was merged with yahoo, then your att email is gone, no longer available and your att emails do not get forwarded to yahoo email when your account is unmerged by yahoo.  So if you have an att email address for many years, you have a lot of updating to new email account to do.  Both yahoo and att will give you the run around.  The information they provided about the unmerging process is not correct.  I do have access to yahoo email, but only emails sent prior to the unmerging.  ATT blames yahoo but it appears the unmerging did not go according to plan. 

Tutor

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7 Messages

4 y ago

That’s the feeling I get too. I can still see all of my yahoo email prior to 12/19. Working like mad to forward important these to new email account. What a mess! Can’t believe yahoo is viable company with no accessible customer support.

Tutor

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4 Messages

4 y ago

Incorrect…….all of my ATT emails were found in Yahoo. They are there. 40.000 of them.

Dipper2

Teacher

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10 Messages

4 y ago

My old emails are accessible at yahoo site.  But I have had an att (@sbcglobal.net) email address account for 10 years or more.  All my information was linked to that account, which was deleted when yahoo and att unmerged. So any new emails sent to me since the unmerging from any of my linked sites or contacts for the past 10 years or more go undeliverable and not to yahoo.  @sbcglobal.net email has been deleted, no longer accessible, and no forwarding put in place since the unmerging. 

 

Tutor

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7 Messages

4 y ago

that is terrible! so much information!

Voyager

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3 Messages

4 y ago

I tried this recommendation to have my passcode sent to me, was able to get the passcode and then this popped up

 

AT&T Yahoo! services canceled

You no longer have access to your AT&T Yahoo! account because your AT&T Yahoo! Internet services have been canceled.


Choose Transfer information to create a new free Yahoo! account so we can transfer your existing settings and personal information such as your email messages, address book entries, and photos.

 

 

Come on....how can I transfer my information if you won't unmerge the email account?  I have not had access to my 20 year old yahoo account since 12/7/2017.  Unmerge my accounts already!!!

ATTHelp

Community Support

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192.3K Messages

4 y ago

Hello @Chipmunkjt!


Thank you reaching out to us regarding your Yahoo email concerns. I am happy to get you in the right direction.


Please click here to be directed to the Yahoo troubleshooting page. If you are unable to retrieve your deleted emails and contacts, you will need to get in contact with Yahoo directly.


Hope this helps! Have a great day!


Jenn, AT&T Community Specialist

Contributor

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1 Message

4 y ago

How did you contact them to get the yahoo email and password?   I have tried my email address at yahoo.com instead of sbcglobal.net and it does not work

 

Voyager

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3 Messages

4 y ago

@rodgie23I actually knew my yahoo email address as it's my been email for the last 20 years and I had actually used the same handle for my sbcglobal.net email as well so I would not forget.  If only I can get into my yahoo account, I'd be happier.

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