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Community Support

Community Support

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2.7K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

ATTHelp

Community Support

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203.7K Messages

5 years ago

Hello @weber1022

 

Thank you for reaching out to us.

[Edited - Contact AT&T for account specific questions.]

 

Thank you,

 

Community Specialist 

ATTHelp

Community Support

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203.7K Messages

5 years ago

Hello @roger25


We do understand the frustration you are going through with your email. To correct this you can log into your bellsouth.net email account from this link. Click on Mail and log in. The password will still be the same as before.


Fred, AT&T Community Specialist

Tutor

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5 Messages

5 years ago

Does anyone know a way to send a folder from my old merged ATT/Yahoo account to the new unmerged ATT account.  I have thousands of emails that I want to only see in the new account, and don't want to have to toggle between accounts to see the old emails.

 

Thanks

Contributor

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1 Message

5 years ago

Have used Prodigy email for several years.  Now I can no longer access my past Prodigy emails or email folders.

 

What do I need to do to be able to access and read my old Prodigy emails?

Can find no way to log into my Prodigy email account.

Thanks for your help.

_xyzzy_

Expert

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15K Messages

5 years ago

How often do you need to go back to see an older email that its so inconvenient to open the older account? Are you asking how to copy the email mailbox folders from one account to another?  If so you cannot do that through the webmail interface except for the contacts (export/import action).  I believe the copy can be done using an email client app (e.g., Thunderbird, Outlook, etc.) with both accounts configured as IMAP accounts where you copy folders from one account to the other within the client and let IMAP automatically sync with its server.

ATTHelp

Community Support

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203.7K Messages

5 years ago

Good afternoon @lehrrd!

 

Thank you so much for reaching out to AT&T Community and Forums! We understand how important it is to be able to use your saved folders on your email! We’re happy to help!

 

I found a link to our forums I know will be most helpful to you! Check it out here: Restore Lost Folders.

 

[Edited - Contact AT&T for account specific questions.] if you have any other questions or concerns! Have a wonderful day and Happy New Year!

 

Beth, AT&T Community Specialist 

Contributor

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1 Message

5 years ago

My email seemed to reset, when it did, all of my previous emails and folders were deleted.  Now I can search and find emails but they show message has not been downloaded by server.  Any ideas on what to do, or who to talk to?

ATTHelp

Community Support

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203.7K Messages

5 years ago

Good evening @cutiegirl404!

 

Thank you for reaching out to AT&T Community and Forums! We understand how important it is to be able to view old emails (especially when there’s really important info in it!) We’re here to help!

 

We found a link we know will be most helpful! Check it out: Restore missing emails to your account.

 

If you have any other questions or concerns, [Edited - Contact AT&T for account specific questions.]

 

Have a wonderful day and Happy New Year!

 

Beth, AT&T Community Specialist

ATTHelp

Community Support

 • 

203.7K Messages

5 years ago

Greetings, rudolph

 

Thank you for reaching out to AT&T Community and Forums! I truly hope your holiday season was joyful and relatively stress free. I see with the separation of ATT.net and Yahoo, your email contacts have disappeared! This is not the way we want you to start 2018 off and I want to turn this issue around as quickly as possible for a valued member of AT&T.

 

Here is a link to get this started in the right direction, https://www.att.com/esupport/article.html#!/email-support/KM1070935. Please read the detailed information prior to following the process. What this link does is return your account to how it was at a specific time within the last seven days.

 

I know your time is valuable and should you require any further assistance, please [Edited - Contact AT&T for account specific questions.]

.  I hope you have a great week and a prosperous year!

 

Jason, AT&T Community and Forums Team

Contributor

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2 Messages

5 years ago

my emails only go back to 12-29-17 where did my older emails go?

also my folders are all gone, where did they go?

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