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Community Support

Community Support

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2.6K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

Split.png

You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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3 Messages

4 y ago

Please give me instruction to locate contact list and email folders lost to me when ATT separated from Yahoo.  I do not see any venue for signing in to Yahoo specifically nor do I recall my Yahoo account information

Tutor

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1 Message

4 y ago

Unfortunately, this unmerge has been a total disaster.  I like many others have been using my AT&T email account as my primary for years and need access to my folders/emails on my AT&T email account and NOT on Yahoo.  I can't believe we weren't given an option to designate which one to have our folders/emails defaulted to instead of just putting them on Yahoo.  At the very least, they should have been duplicated on both AT&T and Yahoo.  There's no way I can spend the time to manually move 100's of folders with 1,000's, 10,000's or even 100,000's of emails.  Given today's technology and AT&T being a technology company, this issue should have already been quickly resolved.  I go to bed on 12/27/17 and woke up to this nightmare on 12/28/17.  Called tech support multiple times resulting in no help, not their fault since they didn't do this nor were they prepared.  It's just unfortunate they are getting the bulk of everyone's frustration.  Is there a plan to resolve this issue soon?  I would appreciate a prompt response.  I'll be reaching out to the Executive Escalations office as well.

ATTHelp

Community Support

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192.3K Messages

4 y ago

Hello @Binspiring,


Any error message can be problematic, especially if it is linked with your email!  We do have many great resources which will be able to help you out with this.


I appreciate the steps you have attempted so far.  You can review recent changes to Yahoo access for AT&T customers and see if this is part of your concern.  You can transfer your Yahoo site data to a Yahoo ID.  This will talk about the merged accounts.  Please also review this public forum for a way to unmerge your Yahoo account. Please also follow this Yahoo site which will have 2 additional links to help fix this problem.


I noticed you did private message us.  I will provide further details to your concern via the private message. 


Please look forward to my response in your inbox!


Adam, AT&T Community Specialist

Dipper2

Teacher

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10 Messages

4 y ago

Yes I have the same problem.

 

Tutor

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4 Messages

4 y ago

I could log into old yahoo email account by hovering over my name in upper right corner of new email page.  But that no longer works.  HELP

Tutor

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4 Messages

4 y ago

I have--as of yet--been unable to access my sbglobal email using any of the suggested steps. I can log in to the start.att.net website but when I click "Mail," it reroutes me to sign in again on the small business site. This seems to repeat endlessly. I've cleared the history on my computer and still no luck. Suggestions? this is getting old. That is the primary email address I use which has made it difficult to do a lot of things. Any help would be great.

Contributor

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1 Message

4 y ago

I forgot my Yahoo password how in the world do I reset it. The site keeps taking me to myAT&T. How do I reach yahoo?

Contributor

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1 Message

4 y ago

I have had problems with this since Thanksgiving and still unable to get into my Yahoo email........When I tried to sign into my Yahoo account after unmerged from AT&T...(I am pretty sure I have the correct password)  Below is the response I got...I have no idea how to Transfer Information...

 

AT&T Service Cancellation
 
Alert
AT&T Yahoo! services canceled

You no longer have access to your AT&T Yahoo! account because your AT&T Yahoo! Internet services have been canceled.


Choose Transfer information to create a new free Yahoo! account so we can transfer your existing settings and personal information such as your email messages, address book entries, and photos.

Tutor

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4 Messages

4 y ago

PLEASE DO THIS IMMEDIATELY IF YOU ARE STILL TRYING TO FIND YOUR "LOST" EMAILS........THEY ARE ALL NOW STORED ON YAHOO. IF YOU HAD 2 EMAIL ADDRESSES ( one yahoo and one at&t ) that were merging into ONE inbox and they disappeared in mid December, they have all been moved over to Yahoo.....why, I don't know, but after weeks of trying to get resolved through various phone numbers that were ALL USELESS, I was told to just log OFF Yahoo , and then Log IN again , BUT CHANGE YOUR PASSWORD when prompted. WHEN DOING SO, you will be asked to verify a few bits of info. --- cell phone number,  for example, and you will then be sent a "verification code" to enter. Once that is all complete, you should find ALL your "lost" emails are now located on YAHOO.

It's not ideal but at least you will have recovered your emails. I had lost 40,000 !!   

 

BOSOX 

Contributor

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2 Messages

4 y ago

I have forgotten my e-mail password. I am not an AT&T customer any more. How do I access my e-mail? It blocks me out because of that. 

Contributor

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2 Messages

4 y ago

Since late December, 2017, I have lost many, many emails!!!!  I don't know what's going on.  I see there's something about AT&T and Yahoo and being merged, and not sure if that has messed up my emails.  WHERE DID THEY GO!??!  I did NOTHING to cause this (like accidentally deleting them)...they simply just "disappeared"!!!!!  I NEED THEM!!!  How do I fix this?  My email ends with sbcglobal.net, so I don't know if I have AT&T or Yahoo or WHAT!??!  I'm soooo confused.

 

Contributor

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1 Message

4 y ago

Thank you in advance for any assistance. 

I submitted a restore request form yesterday, but the emails have not been recovered yet. Any ideas, or other suggestion on how I can get some customer support? I have a bellsouth.net email address through bellsouth/att/yahoo.

Contributor

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2 Messages

4 y ago

When AT&T and Yahoo split, we lost the contents our folders that have many years of important emails. Where did they go and why were they emptied!   

Contributor

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2 Messages

4 y ago

Is there a way to retrieve my folders from my yahoo account?  When I separated the yahoo and sbcglobal mails, my incoming mail goes to my sbcglobal mail BUT my folders are in my yahoo mail!!!!!!!!  HELP!

_xyzzy_

Expert

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15K Messages

4 y ago

There is no way using the webmail interface to move the folders across the two accounts.  You can move the contacts using the webmail contacts export/import action.  Why not just continue to use the sbcglobal account (assuming that's the one you prefer) and leave the "old" stuff in the yahoo account.  How often do you need to refer back to older email anyhow?

 

If you really wanted to transfer the mailbox folders from one account to another I believe it can be done using an email client app (e.g., Thunderbird, Outlook, etc.) with the two accounts set up for IMAP and using the client to move the folders from one account to the other.  Since the accounts are IMAP the yahoo account will synchronize with the client thus populating the client's yahoo account with the yahoo email mailbox folders.  Then you copy the yahoo folders to the sbcglobal folders within the client.  Since the sbcglobal is also IMAP it would populate the folders on the sbcglobal server to sync with it.

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