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Community Support

Community Support

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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Tutor

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3 Messages

5 years ago

try to sign in on your yahoo account. they may all show up.

Contributor

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2 Messages

5 years ago

I'm trying to check my email on my phone at the new "myAt&t" page, but I can't find it. How do I get to my email now? I think I've clicked on every single thing they're is to open and I can't find it. Please help!

Contributor

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2 Messages

5 years ago

Well, ironically, it seems that any response I get will be emailed to me, and since I can't find the email... Sigh

Tutor

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10 Messages

5 years ago

What I don't understand is not only did I loose all my saved folders in my email account I lost all the contacts as well from an account (xxx@sbcglobal.net) that I used exclusively. The account I apparent was merged with with yahoo is not an account I ever used. In fact if I am not mistaken the whole reason I merged it was because I unintentionally created it and thought I had to merge it for some reason. I just want to continue using my xxx@sbcglobal.net with all my folders and contacts restored. I'm having difficulty even knowing where to sign in for my email via att...I automatically get redirected to yahoo....I'm dying here!!! I need this fixed!! I had some vip emails saved along with numerous vip addresses!!!

ATTHelp

Community Support

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207.3K Messages

5 years ago

Good morning @MaryEl!

 

Thank you so much for reaching out to AT&T Community and Forums! We understand how important it is to be able to access your email and we’re here to help!

 

I found a link I think will be quite useful in your situation. You can find it here: Merged email accounts no longer supported.

 

If you still need assistance, [Edited - Contact AT&T for account specific questions.]

 We look forward to assisting you! Have a wonderful day!

 

Beth, AT&T Community Specialist

Teacher

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15 Messages

5 years ago

Okay, I need to know how to get my folders and my current emails in the same place. I suspect the answer isn't the same for everyone, since we have different histories with AT&T and Yahoo!.

Contributor

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1 Message

5 years ago

Hello, I need help because I have had my sbcglobal account for years and now all my old emails and sub-folders have disappeared.

 

What happened, I had a lot of important information in my emails and sub-folders.


The emails i have now only start on December 22, 2017.

 

Can you please help?

 

-M.

ATTHelp

Community Support

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207.3K Messages

5 years ago

This may help understand what is going on 

https://forums.att.com/t5/AT-T-Internet-Email-Security/Yahoo-Merged-E-mail-Accounts-Getting-Unmerged/td-p/5336865


Tony–AT&T Community Specialist

Contributor

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1 Message

5 years ago

How can i retrieve my folders and emails for my sbcglobal.net account?

 

 

ATTHelp

Community Support

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207.3K Messages

5 years ago

Hello @silversweet,


Thank you so much for letting us know that this is happening.  My name is Kayleigh, and I will provide you will all of the information I can offer to help you get your emails back.  I know how important saved emails are, and I want to make sure that you can get them back if it is possible.


Email malfunctions like this are common if you set up your email with another program, such as Microsoft Outlook.  If you use a program to manage your email, then you should correct your sync settings so that your email will sync again.  You can click here for what those settings should be. If they’re all correct, I recommend using the protocol opposite of what you are using.  For example, if you’re currently using POP3, you should switch to IMAP.


If you are logging directly into the att.net web mail client and still having these issues, then it could be an issue with your web browser.  Please clear your cache and cookies before trying again, and if that does not work, then please try a web browser other than the one you normally use.  We recommend using Mozilla Firefox or Google Chrome.  If you have done all of that, and it’s still not working, please look for any error codes on the page. You can click here if you do find an error code to find out what it means and what to do about it.


If you have tried all of this, and your mail is still missing, then please reach out to our email managers at Yahoo as soon as possible so that they can have the best chance of restoring your email possible.  They have a dedicated restoral request form here. If, for any reason, it will not allow you to complete the restore request, then please click the blue “Contact Us” link at the top-right corner of this page to get further assistance from them. Thank you very much.


Kayleigh, AT&T community specialist

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