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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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1 Message

6 years ago

When I changed to new this new email format all of my folders disappeared!  How can I get them back?

Contributor

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2 Messages

6 years ago

This happened to me as well when I was prompted to sign into my account again. Lost everything and as everyone else, it is imperative that I get these folders back. Anyone having luck on what to do if anything. I pray there is something. Why did this happen? Does ATT have an answer??

Tutor

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2 Messages

6 years ago

Login to your old yahoo.com account, everything is there.

Contributor

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2 Messages

6 years ago

I have no idea what that account is??? I've been with ATT for years and always used sbcglobal??

Contributor

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2 Messages

6 years ago

I never used my ATT for mail....all my mail went to sbcglobal.net.....now in Yahoo, all of my folders and old emails are gone.  How do I get them back.  There were some very important docs in them.

 

Contributor

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2 Messages

6 years ago

 I figured it out....just add your Yahoo account to your SBCGLOBAL accout.  All the info was still there!

Contributor

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1 Message

6 years ago

Yesterday I went on my Yahoo account.  All my emails are gone but a few new ones.  My contacts and everything.  My home page is different.  Does anyone know what I can do because yahoo/att does not answer my emails.   Thank you so much.

Contributor

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1 Message

6 years ago

all contacts, old folders, etc are gone - where did they go??

Contributor

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2 Messages

6 years ago

My AT&T e-mail acct upgraded and I lost a folder I generated years ago. I had valuable info stored in that folder and now after the upgrade I lost my contacts and the folder. Anyway to recover or roll back this change?

Contributor

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1 Message

6 years ago

Thank you!  I was freaking out.  Very simple "fix", but you'd think ATT "support" would have mentioned this to users. 

 

Thanks for the fix

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