Community Support
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2.7K Messages
How do I unmerge AT&T and Yahoo email accounts?
You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.
If you are not sure if you have a merged account, it is likely you have one if:
- You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
- You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
- You use the same password for both AT&T and Yahoo E-mail accounts.
- Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
- When you reset the password, it changes the password on both Yahoo and AT&T accounts.
- When trying to reset your Yahoo password, it redirects you to myAT&T.
What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.
What does this mean to you?
Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.
- To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
- To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.
- The passwords will not change until you decide to change them.
- Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
- Your Yahoo E-mail password can be managed through the Yahoo Member Center.
What about my Sub-accounts?
- All Yahoo accounts will become stand alone accounts.
- Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
- The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.
What about my E-mails, Contacts, and Folders
- Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
- For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
- If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
- You can reset your password by selecting forgot password.
- If you are missing E-mails, you can recover your E-mail at this site.
Not able to Sign In
- Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
- AT&T - Getting incorrect password? Go to our help article to get back into your account.
- Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
- Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.
David, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
populuxe
Contributor
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1 Message
6 years ago
I have same problem as everyone else. 12 years of email info. I don't save everything but all the folders I did save in are GONE.
Working back in the days of main-frames, I know the emails are still out there and backed up. ATT needs to notify users on what happened and what they are going to do to recover our information.
If not, please notify me for a class action lawsuit.
ATT help will not help, just shuffle you along to the next help desk.
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Libratsie
Contributor
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1 Message
6 years ago
I called AT&T on December 22, 2017 as I was not receiving emails after the overnight switch from yahoo. I checked both att.net (which was taking me to yahoo) and Yahoo. After the first agent hung up to me after repeating "we are not yahoo" over and over with me saying "I know that, now how to I get my sbcglobal.net emails since they aren't at att.net," I called back and another rep confirmed there was an issue which we fixed.
However, now I've noticed ALL emails before Dec. 22 are missing, including those I'd set up in a folder for my important emails including last emails from now dead friends, snail mail addresses, emails related to my job search including questionnaires I need to respond to next week... Gone. When I called back a few minutes ago, I was told I could only restore emails back 7 days. I have those. I need the older ones! I am devastated. I was never warned this might happen during the conversion.
Can this be fixed? I've been an AT&T customer for decades.
Also, what is a way I can report being hung up on by the first rep I spoke with on December 22, 2017? I've tried to find an email with no luck.
Maybe it is time I look for another provider for both my wireless and Internet.
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bcarr156
Tutor
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3 Messages
6 years ago
I FIXED MINE!!!!
I found that I had 2 different accounts w/yahoo. The first was someone@snet.net and that was bought out and I merged to yahoo. Somehow I got another account which was ifound @yahoo.com. It might be that att added this account. Anyway , when i signed in with @yahoo.com the mail folders allcame back. Now I have to make this permanent! more to follow
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MaryEl
Contributor
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1 Message
6 years ago
When I am on the ATT.net home page and click on the mail icon, I am still being taken to the Yahoo mail page. How to I get to my ATT.net email?
Thank you,
Mary
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cathybettoney
Teacher
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15 Messages
6 years ago
Are you getting your current emails? Because although I have my folders, I'm not getting any current email at that address. I have to use a different browser and different URL to get current email.
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cathybettoney
Teacher
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15 Messages
6 years ago
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ihatesatandt
Contributor
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3 Messages
6 years ago
I have the same issue and have gotten nothing but a big run around with the Digital Assistance Center mainly because i am not an ATT customer thus not having an ATT account number to provide them. I simply want my @sbcglobal.net (Yahoo free email) to work again properly. Do not have any of my archived or saved folders and not getting any emails now whatsoever. The people that i finally talked to at ATT said it was issue when technicians were dealing with the servers to seperate and migrate certain type of email addresses and that my email account was accidentally de-activated (put on hold) by technicians doing this work. Supposedly my issue is escalated and they said it should be re-activated and fixed within 24-48 hours. I dont understand if it was de-activated and can simply be re-activeated why does that take so long. Nothing but a frustrating situation not made any better by people you try to get to help when you actually get through to the correct support center!!!!!!
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ihatesatandt
Contributor
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3 Messages
6 years ago
I posted the above comment about the sbcglobal.net email not working and is all screwed up now and i dont evenknow why. It is not like i can get any email reply or responses for help since my email is not working!!!!
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roger25
Contributor
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1 Message
6 years ago
I am suddenly unable to sign into my bellsouth.net email account. I know my password and security questions are correct but it says it's not. My password to my email is also attached to my computer as I am unable to sign in to use. My iphone8 is unable to login to my bellsouth.net emails
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silversweet
Contributor
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1 Message
6 years ago
Yesterday when I went to my mail I realized there was no new mail coming into my in box. I shut down the computer. Today all my saved mail had disappeared. No contacts listed. No folders with the saved messages Everything disappeared. What can I do to get every thing back?
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