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devorahleah's profile

6 Messages

Thursday, December 7th, 2023 11:42 PM

Excessive spam

I have been receiving 30 - 50 spam emails daily.  Had my computer checked for virus and none found.  Was told that they suspected the AT&T site was hacked.  After clearing my spam folder the screen goes blank instead of the video that used to pop up.  Also, after forwarding email to abuse@att.net I no longer get a response.  And when I try to reach out to AT&T for help I get stuck in a loop with their AI chat and cannot locate a phone number to call them for help.  This has been my email address for close to 20 years, really don't want to change it

Accepted Solution

Community Support

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232.9K Messages

7 months ago

Hi @devorahleah,

We got you, and we're here to answer your questions.

No, you need not worry about the spam folder. However, It’s a good practice to check your spam folder periodically to ensure that no important emails have been mistakenly marked as spam. However, the spam filter is designed to catch unsolicited and potentially harmful emails, so it’s unlikely that you’ll miss anything important if you don’t check your spam folder regularly.

Hope this helps! Let us know if you need further assistance.

FionaA, AT&T Community Forum Specialist

Community Support

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232.9K Messages

7 months ago

Hi @devorahleah,

We understand that you’re receiving excessive spam on your AT&T email, and we're here to guide you.

Here are some steps you can take to reduce the amount of spam you receive:

  • Report and filter email spam: You can report and filter email spam by selecting the email message and clicking on “Spam” in the email toolbar. You can also forward spam to AT&T at abuse@att.net so they can investigate it further.
  • Create and manage filters: You can create filters to send particular emails to spam, a folder, or your inbox. To create a filter, select the gear icon and then “More Settings”. Choose “Filters” and select “Add” to create a filter. Enter the conditions for your filter and then select “Save”.
  • ⁠⁠Use the Outlook junk e-mail filter: You can use the Outlook junk e-mail filter to lower your risk of receiving junk e-mail.

Note: If you've forwarded the emails to abuse@att.net, our team will definitely get back to you as quick as possible after the investigation. Make sure you include the full header so we can find out exactly where it came from.

We hope this helps! Let us know if you have any other questions.

FionaA, AT&T Community Forum Specialist

6 Messages

7 months ago

I have done all of the above and your team has not responded to any of the forwarded emails in about 2 months.  Before that they would only acknowledge receipt of the first one I would send each day.    Since out of the 40+ spam emails I receive most days, they come from about 30 -35 different email addresses, I can't create that many filters and I can only block 1000 email addresses so I have to empty it on a fairly regular basis.  

I was unaware of an Outlook junk e-mail filter so I clicked on the above link and received this error message  Reference #30.2405c617.1702065374.ad5c9db

Community Support

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232.9K Messages

7 months ago

Hi @devorahleah,

 

We understand the gravity of your situation, and we're here to guide you.

 

Yes, you can take advantage of theJunk E-mail Filter in Microsoft Office Outlook  - Office Outlook helps to mitigate the problem of spam by providing the Junk E-mail Filter, which automatically evaluates incoming messages and sends those identified as spam to the Junk E-mail folder.

 

Additionally, Here are a few tips to limit your exposure and help reduce the amount of spam you receive:

  • Consider using more than one email address – use one with close friends and family, another for shopping or newsletters.
  • Filter out potential spam or push it to a separate folder in your email.
  • Only share your email address with someone you know, and when you know how they will use it.
  • Opt out of marketing messages when registering with a new site.
  • Ignore spam email, even if it offers to unsubscribe you. A reply lets the spammer know your address is active.
  • Never click a web link listed within a spam email.
  • Disregard sites that promise to remove your name from spam lists. They are likely address collectors.
  • If you post your email address in a public place, add a character to change it slightly. This could be as simple as inserting a number before the @ symbol. This will protect your true email address from crooks using computer programs to search for email addresses.

Please feel free to reach out to us for any assistance.

 

FionaA, AT&T Community Forum Specialist

6 Messages

7 months ago

Perhaps I'm looking for too much from you.  The majority of the voluminous spam emails automatically get sent to my spam folder.  And then I block all those senders.  At the moment, I have reached the capacity of the 1000 blocked senders, so each week I eliminate about 300, trying to remember which senders were the most recent.  Do I only need to be concerned about the spam that is in my inbox and not worry about all the ones that are automatically sent to my spam folder?

6 Messages

7 months ago

Thank you!  You are the first person who clarified anything for me.  I imagine I should just empty the spam folder on a regular basis?  I do check it daily for emails that might not belong there.

What are your thoughts about blocking spam email senders?

Community Support

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232.9K Messages

7 months ago

Hi @devorahleah,

 

Let's get the help you need in blocking the spam email senders.

 

To block a sender in email, you can follow these steps:

  1. Open an email or select it from your mailbox.
  2. Click the More icon.
  3. Click Block Senders.
  4. Optionally, select to also delete emails you've received from the sender.
  5. Click Ok.

To add names to the Blocked Senders List in Outlook, you can follow these steps:

  1. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options.
  2. On the Blocked Senders tab, click Add.
  3. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address that you want to add. For example, you can add : 
    - a specific email address, such as someone@http://sm.att.com/a7734746
    - an Internet domain, such as @example.com, or example.com.
  4. Click OK and repeat for each entry that you want to add.

Hope this helps!

 

FionaA, AT&T Community Forum Specialist

6 Messages

7 months ago

I know how to block a sender.  My problem is that I only have room for 1000 blocked emails and that fills up quickly and I have to go through and try to remember what are the oldest emails to delete, so I can block more.

I don't understand the "add names to blocked senders list in outlook.  I don't use outlook and cannot find a home tab.

Community Support

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232.9K Messages

7 months ago

Hi @devorahleah,

 

Thank you for writing back to us. Let's get the help you need.

Unfortunately, you can only block up to 1000 emails as there is no other way apart from remembering the oldest emails to delete.

Additionally, you can also unsubscribe the emails from which you're receiving multiple spam emails from the same domain.

Let us know if you need any other assistance.

FionaA, AT&T Community Forum Specialist

6 Messages

7 months ago

Thank you for your clarification.  At the moment about 80% of the spam come from gmail.com and I can't block them because I have people I need to hear from that use gmail.

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