Need to update email settings?
drjbos's profile
drjbos
#1 Star!
Helpful 1
The 5th element!

Tutor

 • 

10 Messages

Sat, May 14, 2022 6:51 PM

Empty out Inbox

How can I empty out the whole INBOX in one shot?

tonydi

ACE - Guru

 • 

5K Messages

2 m ago

It doesn't like like Yahoo provides a way to do that.  You'll have to click the top checkbox, delete, then repeat until they're all gone.

drjbos

Tutor

 • 

10 Messages

2 m ago

Thank you tonydi.  That's what I have been doing (1) Using Ctrl + down arrow repeatedly collect as many emails as you like (2) click on the down arrow next to the selection box and click on All (3) click on Delete.

This way you can get rid of hundreds and thousands of email at a time but not the whole Inbox.  I haven't used this email account in a while so there are emails sitting there for many many years and I don't know how to wipe this account clean!

ATTHelp

Community Support

 • 

192.3K Messages

2 m ago

We'd be happy to help you empty your Inbox, drjbos.

 

As tonydi stated, you'll have to repeat the process until the Inbox is empty. It may be a bit time consuming, but that is the process that Yahoo! has set up.

 

If you need with anything else, we'll be here.

 

Aminah, AT&T Community Specialist

drjbos

Tutor

 • 

10 Messages

1 m ago

Hi Aminah,

I accidentally uncovered something you may or may not be aware of.  My inbox had thousands of emails going back many years - 2008 and I wanted to delete them all.  I had been deleting 1200 - 1500 at a time but it was too time consuming so I posted the request on Community for something speedier.  After seeing the responses I saw nothing new so I tried something which did the "magic" but left me with an unexplained result.

In the inbox with thousands of email, holding down the control key I repeatedly kept pressing the down arrow key, pausing for the screen to respond after every press of the down key. When I thought I had reached the last email I checked the box to the left of that email and then holding down the Shift key I pressed the go to the Top key in a blue box located in the bottom right hand corner of the mail display. When all email were highlighted in blue I clicked on the Delete key on the command line.  And I saw the message "Your Inbox is Empty"!

However, now when I open the email it displays the message "Your Inbox is Empty" but when I click on the Inbox, it shows 54 to the right, and displays just one email from 2008!  So, I am wondering if the email system is still holding on to 54 of those emails that I thought I had deleted.

Any explanation here would be greatly appreciated.

Thank you, Aminah.

ATTHelp

Community Support

 • 

192.3K Messages

1 m ago

Thank you for the update, @drjbos.

 

We recommend:

  1. Try logging out and back in to refresh everything. 
  2. If you are using a web browser, try clearing cache and cookies to delete previously saved data. 

If that does not help, let us know:

  1. Are you using a web browser or email app? (Just to confirm if both show the same thing)

Let us know if this helps. 

 

Elmi, AT&T COmmunity Specialist. 

tonydi

ACE - Guru

 • 

5K Messages

1 m ago

Ahhh, good catch!  That's sort of a by-product of the Windows selection key combos.

I've read a lot about "ghost" emails in Yahoo Mail, ones that aren't listed in the Inbox but are still there.  It causes all sorts of odd things with email clients which apparently know there's something there but can't download them.

I wonder if that's what you're seeing?  If not, then I'll chalk it up to just another Yahoo oddity.  😁

drjbos

Tutor

 • 

10 Messages

1 m ago

Hi Tonydi,

Thanks for your first tip and this last comment.  I do not understand many things about Yahoo mail.  For example, at one time creating a sub-folder was much easier and straight forward process but now there is an indirect approach and the sub-folder display has become tricky.

I wonder why all these tricks are not posted under "How To" somewhere on the eMail Help page; it would be a sort of compilation of these great contributions from the community.

Do you know a way to contact Yahoo eMail experts either by eMail, text or a phone call?

That would be great if there was some way to report issues and get a quick resolution.

Thanks again, ToniDi!

tonydi

ACE - Guru

 • 

5K Messages

1 m ago

Do you know a way to contact Yahoo eMail experts either by eMail, text or a phone call?

🤣🤣🤣

       It would need to be some sort of inter-dimensional communication because those beings don't exist in this dimension. 😁

       The script readers at Yahoo aren't any more helpful than the ones here.

drjbos

Tutor

 • 

10 Messages

1 m ago

The word you used "script reader" is very appropriate.  However, I don't know how to get in touch with one.  I think Yahoo has cut most of its human support staff and all we have is computers also known as VIRTUAL SUPPORT!

Using computers is becoming very stressful for non -technical users like myself.

Thanks for your responses, ToniDi.

tonydi

ACE - Guru

 • 

5K Messages

1 m ago

I really doesn't matter than you can't talk to a living breathing person over there.  The problem in your case would be that since you aren't going to ask them about a yahoo.com account, they'll just point you back to AT&T who will shamelessly point you back at Yahoo since it's their system.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.