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Need to update email settings?
jlandwehr's profile

Teacher

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24 Messages

Monday, March 27th, 2023 2:42 PM

Email subject line in inbox has disappeared

My Email subject line in my Yahoo mail (via AT&T) inbox has disappeared. I cannot figure out how to turn it on. All that shows is the sender and date. There's a beer in it for whoever figures this out. LOL

Community Support

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232.9K Messages

1 year ago

Hello, @jlandwehr! We are happy to assist with your email subject line concern.

 

You may want to delete cache and cookies if you are accessing your Yahoo Mail through a web browser. Have you tried using another browser or device to access your mail? This will let us know if it is an issue with your email account or the email client you are using.

 

We recommend to check out our email troubleshooting guide to see if there are any settings that are interfering.

 

  • Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome®, try Firefox®.
  • Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
  • Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu.
  • Disable browser tools or add-ons to see if they’re causing issues with email access.
  • Enable Adobe Flash Player and make sure it’s updated.
  • Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

 

 

Let us know if this helps, if it doesn't we may need to take a closer look at your email settings in a direct message. 

 

Faith, AT&T Community Specialist. 

 

 

 

Teacher

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24 Messages

1 year ago

It turns out I had ad blocker enabled for the email inbox page and that was stifling the subject lines. The ATT/Yahoo email help system needs help. 

Community Support

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232.9K Messages

1 year ago

Glad to hear that your email subject lines are back, @jlandwehr

 

If you need further assistance, please do not hesitate to let us know.

 

Thank you for choosing AT&T! 

 

Faith, AT&T Community Specialist.

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