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Community Support

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6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

5年前

I have att.net email and am closing down my U-verse. I want to keep my email, will I keep my email after closing U-verse?

Contributor

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1 Message

5年前


Task 'Sue Personal - Receiving' reported error (0x80042104) : 'Your e-mail server does not have the features required to allow messages to be left on the server.'   I have 2 other email addresses that go through att.net and they work fine.

Contributor

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1 Message

5年前

Just started getting the message, 'Your e-mail server does not have the features required to messages to be left on the serve" when I use Outlook 2003. If I switch off the message retention I no longer can get the emails on my phone when I'm away from home. Since I've been using the same setup for years, what has changed?

Contributor

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2 Messages

5年前

Samm issue...just started on March 11th in the late morning....funny, but other AT&T email accounts work fine...just the main email has this message.

Contributor

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1 Message

5年前

I have had a Bellsouth.net email address for years.  If I cancel my AT&T service, will I be able to continue using the bellsouth.net email address?  If not, what is needed to export all emails, contacts, etc. over to the new service?

Contributor

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1 Message

5年前

The settings for my secondary att email accounts no longer seem to be supported. The tick box "leave mail on POP server" does not save. This is the current pop://pop.secureserver.net:110. Is there an updated POP server code?

Contributor

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1 Message

5年前

Outlook email was working fine and 4 days ago it keeps asking me for password. I have not had to use a password for 2 years and I have forgotten it. I have tried all of my password combinations and nothing will work. I get my bills with this account and I use it for my job I need it bad.

Contributor

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1 Message

5年前

I've been using prodigy for a long time, over 25 years.  I've noticed lately that almost every time I go to send an email, I get the box that asks for my prodigy password.  I give it and then my outgoing mail goes out.  This wastes time.  Some times it takes several prompts with my  password until the email will finally go out.  I'm doing email all day long.  I usually don't have the problem in the early part of the day.  Conversely it happens a lot late in the day.  Occasionally, I can't send at all and just have to wait a few hours and try again to get success.  The problem is only with out going email.  No problems with incoming.  I noticed back in January that I went for a couple of weeks without the problem and then it came back.  The problem is active right now.  

Contributor

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1 Message

5年前

I have a Yahoo email account. Because of ATT, I can no longer use it. How do I fix this?

Contributor

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1 Message

5年前

I have had email via ATT/Yahoo/SBC Global for about 17 years. I also have the same email addresses (two) via my smart phone. I can send and receive emails from the smartphone, and can receive emails for both accounts, but not send from my laptop computer - this is a relatively recent development - I just found today that I cannot send the emails. I've changed nothing about my service, nor the email accounts.

 

I cannot figure out what to do to make the mail accounts work.

Contributor

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1 Message

5年前

I can get into my email account but have a box popping up saying "your account has been temporarily locked". What is this all about? 

Contributor

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1 Message

5年前

When I log into my e mail I check it to keep me signed in and it doesn't .It makes me sign in everyday why

Contributor

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1 Message

5年前

email service seems to be down-any update on problem or when it might be fixed?

Contributor

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1 Message

5年前

My yahoo email address book will not load on the pc.  It does on my ipad.

Contributor

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1 Message

5年前

Hi, it appears that you guys just automatically deleted the oldest emails from my account without my knowledge and I need these emails now. How can I get them back?

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