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Community Support

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6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

4 y مضت

My ondemand keeps freezing up and loosing sound. 

Contributor

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2 Messages

4 y مضت

My Prodigy (ATT Yahoo!) Account just got migrated to the Newest ATT Yahoo! Mail.  I previously had the latest ATT Yahoo Mail.  When it migrated, not by choice, my long email threads got truncated.

 

I would appreciate assistance on getting the email threads back or the option to move back to my previous ATT Yahoo Mail (Not the Classic) as it is very important for my work.

 

I have gone over the Settings of the New Mail Engine, and browsed the Internet for an hour, but have been unable to revert back or get my email threads back beyond just a few days.

 

Your kind assistance is much appreciated.

 

Thanks.

Contributor

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2 Messages

4 y مضت

One more thing, in the previous updated email engine, when you do a Reply, you were able to show the details as to who all the To: and CC: parties are to the email.  In the current one, that option seems to be gone.

 

Would appreciate assistance on getting that option restored on the Current New ATT Yahoo! Mail that is Quicker/Faster than the Previous Updated ATT Yahoo! Mail.

 

Thanks in advance.

Contributor

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1 Message

4 y مضت

I have been trying to send an email to my school christianleader.net  but I keep getting an error 19.  I sent an email to them and received an . email from them on Dec 4, 2018.  Need Help

 

Kathy Morris

Contributor

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1 Message

4 y مضت

some how my password for my e-mailstop working and could not sign in now I am signed in to a entire new email and have lost all my files from forever please I need to get my email [ ***@att.net] back

 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

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1 Message

4 y مضت

Hola me podeis ayudar a actualizar mi s6 edge de la compañía AT&T soy e España y no me llega la actualizacion del android 7.0 gracias 

Contributor

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2 Messages

4 y مضت

AT&T *** ***! 

 

[Please keep it courteous]

Contributor

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1 Message

4 y مضت

hello.

A failure was generated and the v930 which I used replaced a mainboard. So, I put the USIM card again. I requested the unlock code. So, I request a help to you.

Would you help me. Please.


Name : Inmoon ***
Cell and/or account number :
Device Make/Model : LG G pad X (V930)
Device IMEI : *****
Email Address : *****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Teacher

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13 Messages

3 y مضت

How do I delete a post? 

ACE - Expert

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23.1K Messages

3 y مضت

@jomello   Click on the three small dots in upper right hand corner of the comment box.  You cannot delete your post but you can erase all wording and enter 'post deleted'.

Contributor

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2 Messages

3 y مضت

I have a IPhone 7 Plus that the imap.mail.att.net is not responding I have checked and re-entered the user name and password to make sure they are correct and still not getting anywhere. Email works just fine on laptop and on a web page on the phone just not in the mail server. Help?

Note: This comment was created from a merged conversation originally titled IMAP.mail.att.net not responding
ATTHelp

Community Support

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200.3K Messages

Good morning @Pds3663,

 

We'd be glad to assist you. Have you made sure that your device is updated to the latest software? Have you tried restarting your phone?

 

Also try walking through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing. Thank you.

 

Makaela, AT&T Community Specialist.  

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Employee

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4 Messages

I have same issue on my iphone 7/7s.  I have tried all of the above. email works on PC.  Tried to add account again and then delete old. but even that is not going through. it constantly asks imap.mail.att.net not responding- id or password  incorrect error.   worked till 11/8/20.  I have refreshed network using troubleshooting tool on web, rebooted the phone. nothing works.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 y مضت

I am pleased to say that I resolved this issue yesterdat by changing my  password, a step that I should have taken weeks ago.

Contributor

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1 Message

3 y مضت

This was such a thorn in my side....couldn't log in to webmail but got email in Outlook just fine.
I couldn't reset my password like others have suggested.

 

Using IE, I logged in using my principal email address (NOT THE ALIAS I HAVE BEEN USING AND THAT HAS WORKED FOR YEARS) and my same password and voila.

 

So much time... i'll never get back....

Contributor

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2 Messages

3 y مضت

When I attempt to view mail by clicking on the icon on the left (once arriving at att.net) I'm redirected to att/yahoo where I have to login with my newly-created att.net email address since they won't accept @bellsouth.net anymore.  Once I do, i get a 'not found on accelerator error' which tells me something is wrong with there single sign feature at least.  Doesn't matter what os, browser, etc I use.

Contributor

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2 Messages

3 y مضت

When I attempt to view mail by clicking on the icon on the left (once arriving at att.net) I'm redirected to att/yahoo where I have to login with my newly-created att.net email address since they won't accept @bellsouth.net anymore.  Once I do, i get a 'not found on accelerator error' which tells me something is wrong with there single sign feature at least.  Doesn't matter what os, browser, etc I use.dontwork.jpg

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