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Community Support

Community Support

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6.7K Messages

Wednesday, January 25th, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right. If you have not signed into your email for a period of time, it is suspended. You can recover it by signing into it but please note, your emails may be deleted and AT&T is unable to recover them in this instance.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

New Member

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1 Message

4 years ago

Another person, same problem.  I am unable to get my email off any devices/programs.  This started a couple days ago.  It says "password not provided".  I followed all the steps above and nothing worked.  I can still see my email at currently website so its still active but cannot see it on my phone or ipad or either computer.  WHAT IS GOING ON!????????

New Member

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2 Messages

4 years ago

Tried to log in and it said wrong password. Then went to forgot password and it says no acct found with email and zip or last name.

This is a legacy bellsouth.net acct

Note: This comment was created from a merged conversation originally titled my bellsouth.net email quit recieving and sending on nov 16 2020.

New Member

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2 Messages

4 years ago

ATT setup page for Outlook2013 is a dead/broken link. Figures. Come on ATT, help all of us out!

https://www.att.com/support/article/email-support/KM1010505/

https://ufix.att.com/portal/index.html?referrerId=x&goTab=INTERNET&s=KM1010505

  

Did the Oauth or security key requirement for accessing att.net email begin on 11/12/2020 (or near) causing all of us to not be able to connect at the same time?

Can we get some understandable instructions on how to fix?

I'm afraid of trying with the unclear instructions in fear of corrupting my account forever.

(edited)

New Member

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2 Messages

4 years ago

Suddenly my [email scrubbed] is unusable. I cannot receive or send email. One device says username or password is incorrect. I try to change and am not allowed to do so. Other devices say my account cannot be verified. I can login to att.com with the same username and password. This suddenly happened and att customer service has just gone in circles. If I try to change password they send information to my [email scrubbed] which I cannot access. Very frustrating. Thank you in advance for any help you can give me.

Note: This comment was created from a merged conversation originally titled email problem

New Member

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2 Messages

4 years ago

It says I don’t have enough information to reset the password on my email account, which is an sbcglobal.net account, and it gives me a number to call. When I call the number I get an automated thing asking for my att account number. I don’t have an att account, I just want to access my email.

Note: This comment was created from a merged conversation originally titled Email account

New Member

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6 Messages

What evidence do you have which can ensure your ownership?

New Member

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4 Messages

4 years ago

All of a sudden I cannot sign in to my att.net account I have had for over 20 years.

I am in an endless loop trying to reset my password/refresh/error. I have a recovery email as well.

I am able to retrieve my id but not able to reset my password. This account was once associated

with a AT&T dial up account

Can someone please help me?
Thank you

Note: This comment was created from a merged conversation originally titled att.net password reset

New Member

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4 Messages

PS I have received an email from Yahoo saying this email will go

 inactive on Jan 21, 2021 if I do not sign.  

Community Support

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232.3K Messages

4 years ago

We're here to help get you logged in, @rfcjr!

 

We're glad to her you can login to our AT&T website. Just to clarify, what website/program are you using to access your e-mail? 

 

If you are using a 3rd Party website or application, we suggest confirming if you can log into Currently. If you are able to, you would need to Set Up Open Authentication or Secure Mail Key on the website or application you use to view your e-mails. These are two security measures that AT&T used to protect you from hackers and fraudsters, by encrypting your username and/or password.

 

Let us know if you have any further questions. We'll be here to help!

 

Donovan, AT&T Community Specialist 

New Member

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2 Messages

4 years ago

My email program (Thunderbird) stopped working on 11-18-2020.  nothing we do seems to work including changing password and/or getting security key.

any suggestions what to do next?

Note: This comment was created from a merged conversation originally titled Thunderbird email stopped working

New Member

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2 Messages

4 years ago

About two weeks ago I lost the ability to access my bellsouth.net email account on both my computer and my android phone.

I am using Mail for Windows 10 and it is running the current updates on my computer.

I get a popup that says my bellsouth.net account settings are out of date.

When I try entering a new or updated password I get a message on Mail that says, "We couldn't access this account: Bellsouth. You might need to update your password or give the account permission to sync to this device."

Nothing seems to work to give me the access I need.

This account is over 20 years old and I've never had this problem.

I access the account on my phone and computer several times a day so there is not an issue of the account being inactive.

I must have access to send/receive emails daily since I have many emails which are critical.

PLEASE HELP.

Note: This comment was created from a merged conversation originally titled Bellsouth.net settings out of date

Participant

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7 Messages

3 years ago

Looks like your help only talks about Microsoft and nothing specific to Macintosh

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