Community Support
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6.7K Messages
Email Not Working - Troubleshooting Information from AT&T
Login and Email Solutions
Resolve issues like:
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Password Issues
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Login/ Sign-in Issues
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Webmail solutions
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Compatible Browsers
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Email going to trash
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Client setup help
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POP Settings
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Spellcheck
- Mail Delivery Error
Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below.
Top 3 Email Solutions
| Using a client? | Can't Sign In? | Yahoo.com vs Currently.com |
| If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. | Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account. | If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. |
| Learn about Oauth and Secure Mail Key and compatible clients. | Make sure you are using the right ID. Find it now. | Still having trouble? Using a different browser or clear cache and cookies |
If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.
WebMail and Features Troubleshooting
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Clear Cache and Cookies - The most common fix
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Update Your Browser - many features are only compatible with the latest browser and we recommend updating it
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Test signing in to your webmail using another browser
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Disable browser tools or add-ons - varies by device and browser
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Disable your firewall - varies by device and browser
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Make sure Java is up-to-date - https://www.java.com/en/download/
- Secure Mail Key - Solutions for multiple email addresses
- Mail Deliverable Error? - Reset your password and try other steps
Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome.
Have the right browser
Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.
Can you keep your email?
In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information.
Email Not Going Where It Is Supposed To?
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Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward
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Hacked Email - If your email account was compromised, rules may have been set up without your knowledge.
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3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues
- Check spam. Sometimes email gets routed there in error.
- Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
- Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.
Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.
3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)
You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:
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Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.
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Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly.
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Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this
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Change your settings from POP to IMAP
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Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further
- Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up. Check out Microsoft's support page on how to set up multiple emails.
- Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one.
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AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook
Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.
Having trouble with Outlook, check out this thread from one of our community members.
Spellcheck
The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp
Community Support
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215.6K Messages
3 years ago
We are here to help, @bassaline.
Are you able to sign into your email through Currently.com?
Do you have a secure mail key setup?
We recommend that you set up a secure mail key, because you will need to use it for Outlook to make sure your email works properly.
Let us know if this helps.
Marc, AT&T Community Specialist
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Daveinsc
New Member
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7 Messages
3 years ago
I spent hours trying to figure out why my email would not work. I did nothing to it. Talked with the ATT people. Said it was my browser's problem because I could access my emails on their email website. My poor stomach was twisted in knots. I use that email for a lot of stuff and people.
I tried the secure password thing as assigned by ATT. And it works! Copy and paste the password into the email password on your inbound server. Also, you need the same password in the outbound server, too. ATT servers did not recognize my old password and the new one they give you is recognized. someone flipped a switch and told nobody.
You would think ATT people would know, but they do not.
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pageclann
New Member
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2 Messages
3 years ago
My email client (Mozilla Thunderbird) stopped connecting to my AT&T account. I tried using a different program, but it kept giving me the same error message:
Unable to login at server. Probably wrong configuration, username, pasword.
I can login using a web browser, so it isn't the username or password. I also check my email from multiple computers, so I know I didn't accidentally change the configuration. How do I get Thunderbird (or any other client) to connect to At&T account?
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pacook24
New Member
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3 Messages
3 years ago
My sbcglobal .net email account stop syncing to my lap top a couple days ago. I tried doing what it said update password It didn't work. What else can I do?
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pacook24
New Member
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3 Messages
3 years ago
My sbcglobal .net email account stop syncing to my lap top a couple days ago. I tried doing what it said update password It didn't work. What else can I do?
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EdFaser
New Member
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4 Messages
3 years ago
Am having problem logging in to email. Keep getting the message that says mail server inbound att.net responded server error - please try again later. This has been going on two days. Have reset both computer and modem with no solution. Any suggestions?
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EdFaser
New Member
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4 Messages
3 years ago
Am having problem logging in to email. Keep getting the message that says mail server inbound att.net responded server error - please try again later. This has been going on two days. Have reset both computer and modem with no solution. Any suggestions?
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EdFaser
New Member
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4 Messages
3 years ago
Am having problem logging in to email. Keep getting the message that says mail server inbound att.net responded server error - please try again later. This has been going on two days. Have reset both computer and modem with no solution. Any suggestions?
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PeteGonz
New Member
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2 Messages
3 years ago
OK, I also have had my email server failure since 11/12/2020 on 2 android phones, 1 ipad, and Outlook on a PC. It is NOT our problem. The att.net accounts worked on all devices for years and no changes were made by me. All devices are using the correct IMAP configurations listed above.
SO, what is broke on ATT's end and how do we get our email service back??
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pjeb
New Member
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4 Messages
3 years ago
Received email 11/11. Yesterday no email so checked att.com. Entered user name & it was changed to another user name. Can't access email if that user name does not exist any more.
TIA if ideas to help or phone # to contact ATT.
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