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Community Support

Community Support

 • 

6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

ATTHelp

Community Support

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200.3K Messages

2 y مضت

Hey, @marisangel

To further assist you with your account specific concerns, please provide your e-mail address experiencing the issue, full name and best contact number.

Looking forward to working with you!

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Donovan, AT&T Community Specialist

New Member

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2 Messages

2 y مضت

Outlook gives "reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Server error - Please try again later.' "

Also the link [pasted below] for creating secure mail key does not give correct directions for performing this function. Please provide updated information that allows this to be performed.

https://www.att.com/support/article/email-support/KM1240308 

Thank you.

M

New Member

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2 Messages

2 y مضت

update to previous message...

secure email link does not work for *.sbcglobal.net but if there is another login for this same email then the secure email link will work. 

I'm going to give myself a star for fixing my own issue - only too 2 hours :-(

New Member

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9 Messages

2 y مضت

In May 2020, I was able to see my incoming emails on the https://mail.yahoo.com/d/folders/1  website but I was unable to download them into my resident e-mail program Eudora. The problem was solved with the help of Alexander G. Bell (a Tutor), by updating Eudora's (SSL) library from  v1.0 to v1.2.  Starting with the 16th of November, the problem is repeating itself, whereby I can see my incoming emails on the https://mail.yahoo.com/d/folders/1  website, but I am unable to download them into Eudora. I wonder if I need to replace  my PASSWORD (stored by Eudora) with a SECURE MAIL KEY that is compatible with the OAuth process.  I don't see the logic when the OLD password is still acceptable on the https://mail.yahoo.com/d/folders/  web interface to view my emails, yet it is not "secure enough" to be used by a resident e-mail client. Please offer a suggestion to resolve this.

Note: This comment was created from a merged conversation originally titled Unable to download email into Eudora client (resident on XP computer which is using a Firefox browser)
RJSinMO

Mentor

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70 Messages

Having the same problem today/tonight.  Clearly AT&T/Yahoo made a change today.  Call to AT&T tech support was not helpful.  As I read it, if you have an oauth compliant client, you don't need the secure e-mail key, but NOTHING works other than the web browser.  And, there is NO WHERE on the website to generate a secure mail key.

Contributor

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5 Messages

fszita:  There's hope but well hidden.  I had a reply set to post earlier, but this site entangled me vexatiously.  Now the post went poof--& redrafted.  But there's hope.  I was frustrated with two ATT-Y email accounts that our older email clients could no longer access.. (Im a devoted Eudora 7 user too!) I tried to make one acct connect as a method test last night.  I think i managed to find the :"secure key" generator in the site (don't know how) and tried adding a key on the website for the account --but no workee then.   I gave up and went to bed.  But today, surprise--that account was again connecting to Eudora!  Not sure why, but I think I first added the secure key (it then becomes invisible online); then later tried also updating the acct PW for the email client, too.  Anyway you'll need an invisible 'Key" entered for each ATT email acct in Eudora.  Good luck.  I just wasted another afternoon/eve trying to get the other email acct fixed with a key too , BUT got hopelessly tangled in the site, like a maze.  Lost in a dark cave.  Now to log out & get some sleep(???)

jibc

Mentor

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61 Messages

2 y مضت

Using Microsoft Outlook for both of my AT&T (bellsouth.net) addresses.  One works the other doesn't.  Here's the message I get.

Note: This comment was created from a merged conversation originally titled Cannot get emails from my base address

New Member

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4 Messages

2 y مضت

Is anyone from AT&T monitoring this topic?  I've posed a basic question about a very basic deficit in the Manage My Account page.  That is, THERE IS NO BUTTON, TOPIC, DROP DOWN MENU OR MENTION OF SECURE MAIL KEY ANYWHERE ON MY ACCOUNT PAGE.  How can I create a secure mail key for my sbcglobal.net account so I can function using MS Outlook?

Note: This comment was created from a merged conversation originally titled Is anyone from AT&T monitoring this topic?
Juniper

ACE - Expert

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30.4K Messages

Simple answer is no. This is a public forum of other customers, not official support.

If you want official support then you call them. Otherwise perhaps another customer will jump in and offer guidance on your email concerns.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

2 y مضت

Outlook was humming along, and then today it quit. I couldn't send or receive, and nothing I did would repair it. So I deleted the account from Outlook and tried to add it as a new email account. After it asks for it, I provide the att.net email address and the password and I get the following message: "We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again." I did, I'm entering the one that logs me in at att.net. Trying again results in the same error msg. 

Note: This comment was created from a merged conversation originally titled Unable to connect Outlook365 with my att.net email

New Member

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3 Messages

2 y مضت

Unmerged when I try to set it back up I get a bad request at the password jubction

Note: This comment was created from a merged conversation originally titled Att email on yahoo app

New Member

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2 Messages

2 y مضت

It says, "cannot get mail, no password provided for sbcglobal, please go to mail account settings and enter a pasword"

I tried that but nothing happened.

Note: This comment was created from a merged conversation originally titled unable to received emails

New Member

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2 Messages

2 y مضت

As of 11/17/20, I am no longer receiving my att.net email on my outlook and mobile devices.  I can only see it in the Yahoo app or through my browser.

Note: This comment was created from a merged conversation originally titled att.net e-mail is no longer available on iPhone and Outlook

New Member

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3 Messages

2 y مضت

not sure why my question about not being able to create a secure mail key was merged with this thread. It does not address the issue at all. 

ATTHelp

Community Support

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200.3K Messages

2 y مضت

We're here to help @John_Sanderford.

 

  • When your trying to create a Secure Mail Key are you sign into MyAT&T?
  • How are you accessing myAT&T?
  • Did you select the email account your trying to create Secure Mail Key for?

Please let us know.

 

Charles, AT&T Community Specialist

Contributor

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6 Messages

2 y مضت

In response to your OATH SETUP INFO BELOW!!

Does the Oath setup work with Blackberry Hub+Services for sbcglobal.net email setups? Because YESTERDAY, it is no longer able to Authenticate my account on the Hub. So therefore I no longer have access to my email and important calendar.

Tutor

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9 Messages

2 y مضت

I am able to access the mail via the web but Outlook currently can not connect to the server.  Pop mail has been setup for many years with no issues - all settings now are the same as they have been.  Is there an issue with part of the bellsouth server that Outlook accesses?  This has been going on for a week...

Note: This comment was created from a merged conversation originally titled Bellsouth.net Email

New Member

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2 Messages

I am having a similar issue.  Outlook 2016 suddenly stopped communicating with only ONE out of my 3 att.net email addresses.  I have not found a solution yet.

New Member

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3 Messages

2 y مضت

I need help retrieving my e-mail on my computer and my iphone.

Note: This comment was created from a merged conversation originally titled e-mail
ATTHelp

Community Support

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200.3K Messages

Hey, @bgbeesley. We'd be glad to help you retrieve your email.

  • What specifically is going on with it, are you getting an error message when trying to sign in?

  • What email domain (att.com, sbcglobal.net, etc.) is it?

We need to know more about what you're experiencing so we can offer our best assistance. We look forward to your response!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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