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Community Support

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6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

TWM1942

Teacher

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24 Messages

2 y مضت

I am unable to access my eMail from Microsoft Outlook 365 running on Windows 10.  I get the pop up asking me to enter the user name and password for the pop.mail.yahoo.com server.  I have the user name entered correctly and I have the secure mail key entered as the password, but it will not accept them.  

Note: This comment was created from a merged conversation originally titled Unable to access eMail from Microsoft Office client

New Member

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3 Messages

2 y مضت

I have tried all the above to fix my issue of not being able to access my email on either my Iphone or Kindle Fire:

On Nov 12, 2020 I can no longer access my email on either my Kindle Fire or Iphone (7).  

I can access it on my laptop or logging in through any webservice on both my Iphone & Kindle

When trying to access through "Mail" on either Iphone or Kindle it says "Message from your email provider:  Email address or password incorrect"   They are correct..

any ideas what going on?  Both devices are up to date on Updates.

Thank you

B L.

New Member

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2 Messages

2 y مضت

Both iPhone & iPad have successfully sent & received emails under same email account.  2 days ago, my iPad was unable to send & receive. The error message is —> “Cannot get email. The mail server “imap.mail.att.net” is not responding. Verify that you have entered the correct Account info in mail settings.”

I never touched the mail settings. But upon receiving the message, I verified that my email address was correct. I correctly re-entered my password. Contacted Apple & they couldn’t fix. What is your recommendation?  Thank you. 

Note: This comment was created from a merged conversation originally titled Unable to send/receive email on iPad mini 2 but can on iPhone 6

New Member

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3 Messages

2 y مضت

I believe this started happening after noon CT on 12-Nov-20. I did not notice until the morning of the 13th. When I tried to start thunderbird to manage my email, I see the normal message at the bottom that says host contact, sending login information. After about a minute, I receive a popup titled Error with account and then my email account. In the error dialogue :sending of password for user [email scrubbed] did not succeed. Mail server inbound.att.net responded Server error - Please try again later.

I checked my settings and they are the same as they have been for years. This happeneto me once before maybe 10 years ago or whenever AT&T switch to yahoo for their mail hosting and they had changed the server name/port numbers.

I CAN get to email through the web client (mail.att.net).

Note: This comment was created from a merged conversation originally titled bellsouth email account no longer works with an email client such as thunderbird

New Member

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3 Messages

I have the same issue using Outlook it Microsoft Mail on Windows PCs. Started last email received was between November 9th and 12th. I am able to receive/send email on Mac using native mail client and on Android phone using Outlook for Android.

Yahoo support was no help.

New Member

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3 Messages

2 y مضت

I believe this started happening after noon CT on 12-Nov-20. I did not notice until the morning of the 13th. When I tried to start thunderbird to manage my email, I see the normal message at the bottom that says host contact, sending login information. After about a minute, I receive a popup titled Error with account and then my email account. In the error dialogue :sending of password for user [email scrubbed] did not succeed. Mail server inbound.att.net responded Server error - Please try again later.

I checked my settings and they are the same as they have been for years. This happeneto me once before maybe 10 years ago or whenever AT&T switch to yahoo for their mail hosting and they had changed the server name/port numbers.

I CAN get to email through the web client (mail.att.net).

Note: This comment was created from a merged conversation originally titled bellsouth email account no longer works with an email client such as thunderbird

New Member

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3 Messages

I have the same issue using Outlook it Microsoft Mail on Windows PCs. Started last email received was between November 9th and 12th. I am able to receive/send email on Mac using native mail client and on Android phone using Outlook for Android.

Yahoo support was no help.

New Member

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2 Messages

2 y مضت

I have no idea of what's going on with my AT&T Yahoo mail. I don't even know how to get help with yahoo mail. In any event, I receive no messages in my inbox. They all go to a file marked "Unread." So, I don't even know that I have messages until I lstumble upon this file. I'm not sure why my emails are going to an "unread" file. I never heard of this. And once I open the email in the unread file, it disappears and is lost. I was hacked over a week ago and replaced my password twice with a new one. Nothing suspicious anymore that I have noticed but it sure threw my yahoo mail into a tizzy. I can send with my mail. I can receive messages -- but again, they go into an unread folder -- not my inbox. Any advice or possible solutions? 

Note: This comment was created from a merged conversation originally titled AT&T Yahoo Email

New Member

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2 Messages

2 y مضت

I have winlive mail.  When I try to access emails or send them I receive error message "incorrect password".  Have changed password with no effect.  Have created a new account within winlive with no effect.  inbound/outbound.att.net are the servers.  What next?  Remember, I cannot access email via winlive but can see emails from my att sign in on your website.  Standing by.  

Note: This comment was created from a merged conversation originally titled email will not send or accept messages

New Member

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2 Messages

2 y مضت

I can't sign in to my email. I get a message "servor error"

Note: This comment was created from a merged conversation originally titled email

New Member

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3 Messages

2 y مضت

Hi: I have a legacy sbcglobal.net email account. It was being administered by Yahoo but I think it's now administered by ATT. I use Outlook (IMAP, 2016, Windows 10) as my email portal. It's been glitchy for several days, and yesterday I was unable to connect to the server. I get error code 0x800CCC0E from Outlook - "Cannot connect to server". I can log into the email using a browser and all the messages and folders are there (fortunately). I tried contacting ATT Tech Support but no-one there knows what's going on other than they "know there are problems", they "cancelled all 56k dial-up service and that has knocked a lot of people offline", and "did you get a letter from us" (No)! Anyway, if anyone out there has any PG13 computer neophyte suggestions about how I can recover my Outlook accessibility I'd very much appreciate hearing from you! Thanks, John

Note: This comment was created from a merged conversation originally titled New Outlook server connect error 0x800CCC0E with legacy sbcglobal.net email

New Member

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2 Messages

2 y مضت

My email address stopped working and has disappeared 

Note: This comment was created from a merged conversation originally titled My att.net e-mail

New Member

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2 Messages

2 y مضت

I am using Thunderbird Version 78.4.3.

I have two pacbell.net accounts.

One can send and receive, and the other cannot.

All settings are correct.

 Here is the error that is returned when attempt is made to retrieve email:

"Sending of password for user ********@*******.net did not succeed. Mail server inbound.att.net responded: Server error- Please try again later.

This has been going on for three days.

How can I fix this issue?

Thanks, Robert

Note: This comment was created from a merged conversation originally titled Cannot Send or Receive email

New Member

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2 Messages

2 y مضت

I have stopped receiving emails on my iphone 11 since Thursday.  I have now removed the account and added it back but it continues to say I must enter my password which has already been entered.  I can receive emails from my gmail account but not my sbcglobal account which is the main account i use.

Note: This comment was created from a merged conversation originally titled Email not loading on iphone

Tutor

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8 Messages

2 y مضت

Since November 10 thru 12 I have not been able to access bellsouth.net email via Outlook or native Windows mail client. This only affects Windows 10 computers. I verify password is correct via Yahoo webmail client, Mac email client and Outlook forAndroid.

Note: This comment was created from a merged conversation originally titled Bellsouth.net Login Failure on Windows PC

Tutor

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8 Messages

2 y مضت

Since November 10 thru 12 I have not been able to access bellsouth.net email via Outlook or native Windows mail client. This only affects Windows 10 computers. I verified the email password is correct via Yahoo webmail, Mac mail client and Outlook for Android.

Is the Open Authentication causing this problem or has my Bellsouth.net email account been hacked? I ask because I also received an email via the Bellsouth.net email on my Mac saying I requested to change the password my my AT&T Community Formums account. I did not submit the request but I did change the password just to be safe.

Note: This comment was created from a merged conversation originally titled New Open Authentication and Mail Clients for Windows

New Member

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2 Messages

2 y مضت

I have a SBCGLOBAL.NET email. And it stopped working in Outlook. I don't have a att account. What should I do?

Note: This comment was created from a merged conversation originally titled email
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