We are aware of an outage currently impacting our Mobility users and are working to resolve it ASAP. For the latest info please visit our Service Outage Information page.
We apologize for this incovenience.
Need to update email settings?
srpsrp's profile

New Member


3 Messages

Friday, March 10th, 2023 3:59 AM

email missing

I have sbcglobal.net domain email account. Just noticed that all my email prior to 1/13/2023 disappeared from my inbox.

All other email folders are fine. New email into my inbox is also coming in fine. Please help as to how to get all my lost email.

Community Support


229.4K Messages

1 year ago

Hey, @srpsrp! We want to help clarify some things about missing emails. 


Since the emails that have disappeared from your inbox are more than 7 days old, we won't be able to get them back for you.


We've got a great article that covers how to restore missing emails to your account


Before you ask us to restore your messages, keep in mind:

  • We can only restore emails from the past 7 days.
  • You can’t cancel a restore request.
  • Restoration efforts aren’t always successful.
  • Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.
  • You should back up any important emails received or sent in the past 7 days. 

If you do have any emails that are missing from the past 7 days or less, you can complete a restore request form, and we’ll take care of the rest.


Please feel free to reach back out if you need help in the future. Thank you for visiting the AT&T Community Forums!


Lacey, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.