email connection keeps timing out

I can't verify my profile info since it doesn't work (ATT problem so it says after I put in the code) and my email connection is timing out around a half hour to 45 minutes every day all day long.  I have tried 3 browsers, cleared my cache and all other suggestions - and nothing helps.  Please get this fixed! 

CathieS, I got help via Direct Message just as Donovan is inviting you to do. Once I convinced the person on DM that I had done all they had asked, My DM Rep volunteered to escalate my problem to a supervisor who was not available for 2 + days but when he did the supervisor or whoever, re-synced my email and everything has been good since.

Ask them to re-sync your email.  And I bet all your problems go away. 

Ask them to re-sync your email.  And I bet all your problems go away. 

I'm glad you're an optimist, you balance my pessimism when dealing with AT&T. 😁

If you get past two weeks without coming back to report that the problem is back then I'll rethink my position.

Hi Donovan /  ATT Help  -- I'm still waiting for help.  This has been going on for days and days and no one has direct messaged me from AT&T and no one has escalated this to a supervisor to re-sync my email.  Can you help me?  Thanks!

Hikernb are you clicking on the chat box by the bell at the top of the page? I had to look for it myself originally and if you have has anyone responded to you? 

I have looked at the bell itself and see all the notifications of messages here in this chat, and then next to that is a green box with profile settings and I have NOT opted out of notifications for direct messaging.  I don't see anything else at the top of the page that says direct messaging.  Any thoughts?  Thanks!

Hello @Hikernb and thank you so much for your patience. We're going to try again to connect in a Direct Message. Just as you said, please keep an eye our for the notification at the top right-hand corner of the forums. We will be in touch soon!

In the meantime, we recommend updating your password if you are comfortable doing so. When your password is changed your account is automatically re-synced, and this may help mitigate what you are experiencing. 

In addition, if you are using a client of any kind, we recommend using logging in through Currently instead.

Thank you again for your patience. And we look forward to hearing from you in our DM in a moment.

Wesley, AT&T Community Specialist

@Hikernb  

There's a message icon in the upper right that gets a red dot when there's a DM.

If you don't see that icon at all then there are three possibilities...

You aren't logged into the forum.

You're on a phone or tablet.  Try rotating to landscape mode to see if it appears.

You're using a browser that, for reasons unknown, doesn't show it.  Try a different browser.

Very interesting about the email re- syncing when the password is changed.