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Hikernb's profile
Hikernb
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The 5th element!

Tutor

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33 Messages

Sat, Jun 11, 2022 3:44 PM

email connection keeps timing out

After logging in to my AT&T sbcglobal.net account, it times out after about an hour (and doesn't save a draft of the email I was typing).  This has been going on for over a week.  I've tried different browsers, I've checked the box "Keep me signed in" -- I'm stumped.  Any ideas on how to solve this???

New Member

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3 Messages

6 months ago

I can't verify my profile info since it doesn't work (ATT problem so it says after I put in the code) and my email connection is timing out around a half hour to 45 minutes every day all day long.  I have tried 3 browsers, cleared my cache and all other suggestions - and nothing helps.  Please get this fixed! 

ATTHelp

Community Support

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203.9K Messages

6 months ago

Thank you for letting us know, CathieS! Due to what you're experiencing, we'd like to invite you to a Direct Message so we can take a closer look.


In the mean time, please let us know if you are able to login to our Currently website, and if you are getting any type of error messages that show.


Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message.


Donovan, AT&T Community Specialist

New Member

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27 Messages

6 months ago

CathieS, I got help via Direct Message just as Donovan is inviting you to do. Once I convinced the person on DM that I had done all they had asked, My DM Rep volunteered to escalate my problem to a supervisor who was not available for 2 + days but when he did the supervisor or whoever, re-synced my email and everything has been good since.

Ask them to re-sync your email.  And I bet all your problems go away. 

tonydi

ACE - Guru

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8.5K Messages

6 months ago

Ask them to re-sync your email.  And I bet all your problems go away. 

I'm glad you're an optimist, you balance my pessimism when dealing with AT&T. 😁

If you get past two weeks without coming back to report that the problem is back then I'll rethink my position.

Hikernb

Tutor

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33 Messages

6 months ago

Hi Donovan /  ATT Help  -- I'm still waiting for help.  This has been going on for days and days and no one has direct messaged me from AT&T and no one has escalated this to a supervisor to re-sync my email.  Can you help me?  Thanks!

New Member

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27 Messages

6 months ago

Hikernb are you clicking on the chat box by the bell at the top of the page? I had to look for it myself originally and if you have has anyone responded to you? 

Hikernb

Tutor

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33 Messages

6 months ago

I have looked at the bell itself and see all the notifications of messages here in this chat, and then next to that is a green box with profile settings and I have NOT opted out of notifications for direct messaging.  I don't see anything else at the top of the page that says direct messaging.  Any thoughts?  Thanks!

ATTHelp

Community Support

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203.9K Messages

6 months ago

Hello @Hikernb and thank you so much for your patience. We're going to try again to connect in a Direct Message. Just as you said, please keep an eye our for the notification at the top right-hand corner of the forums. We will be in touch soon!

 

In the meantime, we recommend updating your password if you are comfortable doing so. When your password is changed your account is automatically re-synced, and this may help mitigate what you are experiencing. 

 

In addition, if you are using a client of any kind, we recommend using logging in through Currently instead.

 

Thank you again for your patience. And we look forward to hearing from you in our DM in a moment.

 

Wesley, AT&T Community Specialist

tonydi

ACE - Guru

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8.5K Messages

6 months ago

@Hikernb  

There's a message icon in the upper right that gets a red dot when there's a DM.

If you don't see that icon at all then there are three possibilities...
You aren't logged into the forum.
You're on a phone or tablet.  Try rotating to landscape mode to see if it appears.
You're using a browser that, for reasons unknown, doesn't show it.  Try a different browser.

New Member

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27 Messages

6 months ago

Very interesting about the email re- syncing when the password is changed. 

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