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Hikernb
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The 5th element!

Tutor

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33 Messages

Sat, Jun 11, 2022 3:44 PM

email connection keeps timing out

After logging in to my AT&T sbcglobal.net account, it times out after about an hour (and doesn't save a draft of the email I was typing).  This has been going on for over a week.  I've tried different browsers, I've checked the box "Keep me signed in" -- I'm stumped.  Any ideas on how to solve this???

ATTHelp

Community Support

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204.2K Messages

6 months ago

Thank you for the additional information, @Bill92649!

 

Based upon the information provided, we will need to move this conversation into a DM. Be on the look out for a chat notification in the upper portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

Hikernb

Tutor

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33 Messages

6 months ago

THANK YOU!!!

New Member

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13 Messages

6 months ago

To ATT Help,

(No chat notification yet, I hope I don't miss it. What is a DM?)

So, in addition to what I have already reported, I tried my sbcglobal.net email in its own, separate window. It didn't help, all of the same problems occurred. 

I tried my sbcglobal.net email using another laptop, which is running a current version of Windows 10, v21H2, and Google Chrome V102.0.5005.115 (Official Build, 64-bit). It also resulted in the identical problems that I previously described.

I await the chat you mentioned.

Hikernb

Tutor

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33 Messages

6 months ago

DM means Direct Message.  And I had a horrible experience today -- I'd typed a fairly long email and didn't realize I was close to my hour time-out time.  I went to send the email and of course got the red message that it couldn't be sent... and no draft was saved.  It was a lot of work to re-type it.  I really need this problem to be solved and I hope the AT&T person gets back to you soon, Bill.  Thanks!

New Member

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27 Messages

6 months ago

Hikernb and Bill92649, I started the Direct Messaging 6/10 and all day on 6/11. The person in the Direct Messaging Chat really is just a message taker and could not do anything to resolve the issue but said she would escalate this to her supervisor and that the supervisor would be in on Tuesday, today 6/14. This morning ATT was timing out as usual but the 2nd time I logged in, I stayed logged in for the remainder of the day. I was in shock. I am assuming the supervisor did something on his/her end in regard to connections between my computer and their email server. The problem is definitely not your system or your computer. I did not Direct Message today as I had too many other things on my plate. But it appears the only solution is Direct messaging which is the chat box by the bell at the top of the page. Which was not on my att forum page at one time, but I found it later. I can only pray my whoa's are over with.  Ihope tomorrow is as good as today turned out. 

Hikernb

Tutor

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33 Messages

6 months ago

Wow, thank you for this info!  Much appreciated!  Fingers crossed the Direct Messaging helps!

Hikernb

Tutor

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33 Messages

6 months ago

I called AT&T today and got transferred to their tech support dept. and they said they couldn't help me.  All they could do was assist with login issues.  I'm so bummed...

New Member

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13 Messages

6 months ago

Hi Hikernb,

I haven't gotten anywhere yet with the Direct Messaging, so I don't have any good news to share at the moment. I type in a message, I get a short response many hours later, and the cycle repeats. They now want my phone number, so we'll see. If anything positive happens I'll let you know.

New Member

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27 Messages

6 months ago

Well, I am absolutely livid that you are not getting help. I have finally learned that once the Direct messaging person escalated my issue to a supervisor, My email was re synced and now my email is working just fine on any and all devices. Ask your Direct message person to escalate your situation and that you would like your account to be synced or re synched and I bet your email will work. This is totally unfair to people. I will watch for your future responses. 

New Member

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3 Messages

6 months ago

First, I can't verify my info because that doesn't work (after inputting code number, it says oops they have a problem - this problem has gone on for months.)  Next, my email connection is timing out in about a half hour.  I've used 3 different browsers, cleared my cache, and everything they suggest.  Can you please fix the problem? 

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