Need to update email settings?
IvaProblem's profile



24 Messages

Tuesday, June 21st, 2022 8:26 PM

Email 1/2 gone

Left an email in drafts folder to finish next day.  When I retrieved it, it was only 1/2 there.  Got message that read:  'Email cannot be saved to this folder', and in the lower right corner of my screen the word 'saving' seemed to be busy.  Other wierd things have been happening as well.  In looking for the missing portion of my email I checked all my folders and every one of them was empty.  (I know I have a lot of emails in my inbox and sent folders)  Is there any way to retrieve my complete email?


Community Support


231.2K Messages

2 years ago

We'd be happy to help you recover your emails, IvaProblem.


We suggest starting with some basic troubleshooting from our Login and Email Solutions guide.

  • Clear your cache and cookies - the most common fix

  • Update your browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - this varies by device and browser

  • Disable your firewall - this varies by device and browser

Let us know if this helped. If not, we'll try another way!


Aminah, AT&T Community Specialist

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