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wallerr's profile

2 Messages

Thursday, January 25th, 2024 8:39 PM

Determine why a email was spam - False positive

I have a website that I operate in which I send a newsletter. Everyone gets the newsletter, except ameritech and AT&T email address have the email go to spam. Since I operate the website and also have an Ameritech email address, I see this happen first hand. How can I get any info from AT&T about why the email is going to the spam folder?

2 Messages

3 months ago

Thanks. I have clicked the "Not Spam" button several times, but these wanted newsletters still go to spam every time. So, the button mashing is not over riding whatever is causing AT&T to incorrectly mark this as spam.

If I can get information on why AT&T thinks it is spam, then I can work on the other end (the sending portion) to fix that issue.



Community Support


231.3K Messages

3 months ago

Hello @wallerr!


Thank you for trying the above provided steps! We understand that legitimate emails are going to spam folder even after changing the filter. We hear you, and happy to assist you with this.


If a legitimate email is accidentally filtered into the spam folder, it's easy to correct:

  1. Go to your Spam folder under your inbox folders.
  2. Check the box to the left of the email.
  3. Select Not Spam from the email toolbar to move it to your inbox.

We understand that you've already tried the above steps, please wait for 24 hours and check if the emails are still going to spam folder or not. If the issue persists then, please write an email to explaining about the complete situation, and our team will get back to you within 48 hours, if you've already emailed them, then please wait for 48 hours for our team to review, and get back to you.


For further assistance we're here to assist you.


Thank you.


AT&T Community Forum Specialist

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