Customer service

Pretty sure At&t doesn’t cold email customers I’m betting it was a scam/phishing email if they asked you to respond and give any information. 

Swing and a big miss on the issue. I called ATT on an email purportedly from them and asked to speak with a supervisor last Friday afternoon. I was told no one was  available but would get a return call shortly. Tomorrow will be 7 days without a call from ATT....that's the issue.

10 days without the call from the supervisor, lets see if they wait that long to call me when i don't pay the bill

I could hold my breath for that call

WOOHOO 

32 DAYS WAITING FOR A CALL FROM A SUPERVISOR, WITH ZERO FOOLOW UP SIONCE THEN

HOWEVER, SINCE I DIDNT PAY MY ATT BILL AS I AM CONCERNED THERE MIGHT BE ISSUES (WHY I ASKED FOR SUPERVISOR IN THE FIRST PLACE) I HAVE GOTTEN TWO EMAILS ON THE OUTSTANDING BILL.  THATS TWO MORE COMMNCATIONS THAN I RECEIVED  AFTER REQUESTING TO SPEAK WITH A SUPERVISOR.

I GUESS ATT REALLY DOESNT VALUE CUSTOMER SERVICE MORE THAN BILLING

Oh my this quite a shock to me. I always like to give the benefit of doubt and have been doing so with AT&T whenever hearing accusations of them not valuing loyal customers and only concerned with the almighty Buck. Your experience seems to cap that one pretty good.

Call backs are not mandatory, even if the CS Agent says a Supervisor will call. The call back is up to whoever the message from CS goes to. If you have a Billing issue, then either call Billing directly or file a complaint with the BBB. That will go straight to Corporate and a Senior Manager from the Office of the President will contact you. That way you can discuss the issue directly with AT&T. That's as high up in AT&T as a customer can go.