deklaw's profile

New Member

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1 Message

Thu, May 5, 2022 7:46 PM

bounce back

Today several people have reported bounce backs when they email me at my bellsouth.net address

I cannot figure out why.  Please help.

ATTHelp

Community Support

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192.3K Messages

2 m ago

Let's make sure those emails are being delivered, @deklaw

 

We recommend trying these email troubleshooting steps to make sure they're being routed correctly and not being blocked:

  • Be sure your email meets message size limits. If your email is too long, it may not be sent successfully.
  • Make sure you’re using the correct recipient email address. If you aren’t, you may get error messages like Failed Delivery or Problem Found - Message Not Sent.
  • Sign out of your email account, and then sign back in.
  • Check your spam folder for missing messages.
  • Review your settings. Select the gear icon, then check:
    • Blocked addresses: Make sure you aren’t blocking addresses you want to get email from.
    • Filters: Check that emails are going to the correct folder.
  • Confirm you haven’t been hacked. Your account may be compromised if you’re:
    • Missing emails
    • Receiving emails from your own email address
    • Getting complaints about spam coming from your email address
    • Seeing a display name that's different from the one you set up

Please let us know if this helps! 

 

Raiden, AT&T Community Specialist 

JefferMC

ACE - Expert

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28.8K Messages

2 m ago

What do the bounce backs say?  (The specific message...)

New Member

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1 Message

2 m ago

As an email admin form my Organization, people emailing anyone with a bellsouth.net email address are receiving the following bounce back 

(edited)

New Member

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6 Messages

2 m ago

I have the same issue! I have several bellsouth.net email accounts and ALL are failing. I have received notice from a couple vendors that my account with them has been disabled because they don't have a valid email on file. This is causing a lot of problems. Please fix ASAP!

To be clear -the notices came to me via text message - since i cannot send or receive any email.

(edited)

JefferMC

ACE - Expert

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28.8K Messages

2 m ago

That message indicates a DNS problem getting the MX / A records for the mail server for the domain.  I ran a check using MX Toolbox on the BellSouth.Net domain and it seems to be configured well enough to allow delivery.  Perhaps it was a temporary problem.

ATTHelp

Community Support

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192.3K Messages

2 m ago

We're here to address your email concerns, @shiggins_help.

 

We very recently got an update on this situation, and as it currently stands, there is a known issue with bellsouth.net email addresses being unable to receive emails. Our engineers are aware of this issue and are working on a fix, however we're unable to provide an ETA at this time.

 

Let us know if you have any other questions, and we'll be happy to help. Thanks for reaching out on the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

ATTHelp

Community Support

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192.3K Messages

2 m ago

We're here to assist with your emails bouncing back, @Kpalmertree!

 

At the moment, what you are experiencing with Bellsouth emails, is a known issue amongst our department. Rest assured we are working to resolve this or you all as soon as we can. Currently there is no ETA for this and we do apologize for the inconvenience. 

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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6 Messages

2 m ago

AT&T thank you for the update, hopefully this is fixed soon. I would like to know - are all of the emails that have been sent today going to be delivered once this issue is fixed? Or are they lost?

ATTHelp

Community Support

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192.3K Messages

2 m ago

Our engineers are working to get this issue resolved as quickly as possible, @shiggins_help.

 

As far as emails that have currently been sent, you may need to have them be re-sent once the issue is resolved. We're unable to guarantee whether or not emails that are being sent during this service interruption will be automatically delivered upon service restoration, so your best option is to have them be resent as needed.

 

Hope the information helps!

 

Jarod, AT&T Community Specialist

rabrenne

Mentor

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48 Messages

2 m ago

I seem to be getting emails again - at least I got 3 of them in the last hour.  So far there are at least 7 emails that were sent to me while it wasn't working that have NOT appeared (could be more - those are the ones I know were sent to me during that time).  I'm hoping they will appear eventually.

New Member

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6 Messages

2 m ago

Is there any update on this issue? I seem to get some emails but volumes are way down from what I normally get. And I still don't have any from the many hours from yesterday. Does ATT consider this issue as fixed? Or is it still being worked on and is there an ETA?

ATTHelp

Community Support

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192.3K Messages

2 m ago

Hi, @@shiggins_help!

 

Yes, as of know the rend that was causing emails to bounce back is resolved. For the emails yesterday that were rejected would need to be sent again by the sender. 

 

Let us know if you have any other questions!

 

CalebP, AT&T Community Specialist 

New Member

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6 Messages

2 m ago

I am having an issue with receiving e-mails from a charter.net address.   Is there an issue with that server as well?

ATTHelp

Community Support

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192.3K Messages

2 m ago

Let's see why you aren't receiving those emails, @Cardo!

 

Can you let us know how you are accessing your email whether it be Apple mail, Outlook, or Yahoo? This way we can provide instructions on setting a filter to allow emails to pass through. Also, is it only the Charter emails that aren't coming through?

 

You can also view the section titled AT&T Mail account and settings to view fixes for not receiving emails.

 

Let us know so we can assist further!

 

CalebP, AT&T Community Specialist 

New Member

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6 Messages

2 m ago

Hello, I am using Currently from ATT/Yahoo for e-mail.  So far it is only charter that I am aware of. Thanks.  

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