Contributor
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5 Messages
Blocked email
I am not receiving any email from mortgage company and I don't see them in the spam list. Can someone please help me??? they send from this email account.
[email scrubbed]
Contributor
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5 Messages
I am not receiving any email from mortgage company and I don't see them in the spam list. Can someone please help me??? they send from this email account.
[email scrubbed]
ATTHelp
Community Support
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231.3K Messages
2 years ago
Let's get you the emails you are needing, @deedee209!
Can you inform us of how you are accessing your email? This way we can provide you with the proper steps to apply a filter that will allow the email to come through.
We can also provide steps to ensure that the address wasn't blocked on accident.
We look forward to hearing from you!
CalebP, AT&T Community Specialist
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deedee209
Contributor
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5 Messages
2 years ago
I use my iPhone also I access through Yahoo on my computer.
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Thank you for that information, @deedee209!
When accessing the email on your iPhone are you using the Yahoo app or Apple mail? The steps to apply a filter are different for each app.
Also, were you receiving the emails prior to this incident? This could provide us information as to what changed and is the cause.
Let us know so we can provide the proper troubleshooting steps!
CalebP, AT&T Community Specialist
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deedee209
Contributor
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5 Messages
2 years ago
I am using the Apple app to access email and yes it was working before
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Thanks for providing that information, @deedee209.
For further assistance with receiving emails from a specific email address, you'll want to reach out to our postmasters. You can reach them at abuse_rbl@abuse-att.net.
Please don't hesitate to reach back out if you have any other questions or concerns, and thanks for reaching out on the AT&T Community Forums.
Jarod, AT&T Community Specialist
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