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Wilderstyle's profile

New Member

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13 Messages

Tuesday, February 27th, 2024 2:36 AM

Blocked automated email from gmail account

Hello, 

A company i am doing business with is not able to send  automated emails to my att&t yahoo account.  I can receive regular direct emails from the same address, ([email scrubbed]) but not automated group emails which i DO need to receive.  I checked  my filters  in settings on my at&t yahoo account and there are no blocked email addresses.  please help!

Thanks, 

Dave

Community Support

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232.1K Messages

3 months ago

Hi @Wilderstyle,

Thank you for reaching out to us! We understand that you're not receiving automated group emails to your AT&T Yahoo account. We hear you, and happy to assist you.

 

There are several reasons on why you might not be receiving email from a specific user. Please check on the below steps:

 

You may have blocked either their email address or domain extensions (for example, com, org, net). Check if you have the Blocked Addresses feature enabled:

  1. In the upper right-hand corner, select the Gear, and choose More Settings to access Settings. 
  2. On the Settings menu, in the left-hand column, select Security and Privacy
  3. Under Blocked Addresses in the right-hand window, you can check for any email addresses being blocked. 
  4. Scan the list of blocked addresses for the ID of the account being investigated.
    Heads up: You could've block a whole domain if you do not enter a valid email address. Check all blocked addresses listed.
  5. To remove a blocked address, highlight it and click the trash can icon. 

If no erroneous blocks were found, or no blocked addresses exist, check the filters. You may have created email filters.

  1. In the upper-right corner, select the Gear, and choose More Settings to access Settings. 
  2. On the Settings menu, from the left-hand column, select Filters
  3. Check for any existing filters that may have triggered, causing messages to route to a specified folder. Highlight the filter name to view what the filter is directing the mail to do. You can edit the filter from here.
    • Example 1: You created a filter to route messages with pizzahut.com in the From field to the folder named Trash. 
      • If this is an email you assume is missing, please check the folder for the message(s) in question.
      • If the messages are found, please check filters/folders. You can leave the filters as is, edit, or delete as they see fit.

Also, please try resetting your password as this could help resolving the issue.


Let me know how it goes.

For further assistance we're here to assist you.

 

Thank you.

Jennifer, AT&T Community Specialist.

New Member

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13 Messages

3 months ago

none of these steps resolved my issue.  I have no blocked domains or filters set up under the privacy and filters tab. 

Community Support

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232.1K Messages

3 months ago

Hi @Wilderstyle,

 

We appreciate you've tried all the steps provided. We recommend you to email abuse_rbl@abuse-att.net, explaining about the current situation and our team will get back to you as soon as possible.

Also, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank You,

Jennifer, AT&T Community Specialist

New Member

 • 

13 Messages

3 months ago

i emailed abuse_rbl@abuse-att.net and have received no respons

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