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bondnickles's profile

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Monday, June 19th, 2023 6:54 PM

Attachments converting to PDF

All of my attachments, regardless of format, are converted to PDF when I open them. Is there a way to disable that feature?

Accepted Solution

Official Solution

Community Support


229.9K Messages

9 months ago

Glad to help with your emails converting to PDFs, bondnickles.


We recommend troubleshooting with our article on attaching images and files to emails. Scoll to the bottom of the article and try the following options:

  • Check your browser settings
  • Reduce the file size
  • Remove special characters from the name
  • Reformat the file

Let us know if you need further assistance.


Aminah, AT&T Community Specialist

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